Secure RDP

How to fix RDP connection stuck at "configuring remote session" or offline machine

How to fix RDP connection stuck at "configuring remote session" or offline machine If a user is trying to connect to a remote machine and their RDP connection gets stuck as "Configuring remote session", this is because the endpoint is not accessible from the TruGrid Sentry or TruGrid Secure Connect agent installed. How to fix this as an end user If you're an end user trying to connect to a machineVery popular

How to switch a machine from TruGrid Sentry RDP brokering to a Secure Connect agent

How to switch a machine from TruGrid Sentry RDP brokering to a Secure Connect agent There may be situations where you prefer to install the TruGrid Secure Connect agent onto an AD-joined or non-AD joined machine, rather than having the RDP connections brokered via the TruGrid Sentry. Why would I do this? The machine is not local to the network where the TruGrid Sentry agent is installed and brokering the connection would cause too much latency. For example, it is located in another geSome readers

Why is it saying "RDP file provided is invalid"?

Why is it saying "RDP file provided is invalid"? If you are on Windows 10 or Mac and get the message "RDP file provided is invalid", this is generally due to the .RDP file extension not being properly associated with the Microsoft Remote Desktop application. Often this is due to either the RDP files being associated with another remote desktop application or being associated with an application within a virtual machine on that computer. For example, see how the icons below show for an RDPSome readers

How to enable Zero Trust RDP Security

How to enable Zero Trust RDP Security Zero Trust for RDP can help prevent ransomware and data leak between remote users and office networks. Please check our blog here for more information about Zero Trust using Windows GPO. Alternatively to GPO, to implement Zero Trust for RDP at the remote user / endpoint level, organizations can use TruGrid SecureRDP software and get it implemented within minutes. With TruGrid SecureRDP, ADMINS can cliSome readers

How to troubleshoot AD users not reporting into TruGrid

How to troubleshoot AD users not reporting into TruGrid UPN not set in User AD Account Properties: UPN not properly set in AD User Object Account tab. The users UPN suffix must be set to the correct validated domain UPN that the Sentry was activated against, or a validated UPN alias setup for that domain. For example, if you activated the TruGrid for acme.com, then the users UPN should also be set to acme.com. Open the user object in Active Directory, go to Account tab, and select theSome readers

Using AD UPN Aliases

Using AD UPN Aliases In the TruGrid control panel, when adding your own domain or a customer domain (under Customer Management if you are an MSP), each domain added in the portal is intended to represent a separate Active Directory environment. However, some Active Directory environments may have more than one external domain associated with it. For example, one user has an email mike@domaina.com and another user uses andrew@domainb.com. We can accomodate this via a UPN alias functionalitySome readers

How to check for open RDP connections

How to check for open RDP connections In order to determine which open RDP sessions exist on a TruGrid Sentry server, run the below command from a Command Prompt on the Sentry server. netstat -n | findstr ":3389" | findstr "ESTABLISHED" Reference: Netstat documentation Some readers

Install TruGrid Sentry Server Agent onto Windows 10

Install TruGrid Sentry Server Agent onto Windows 10 The TruGrid Sentry agent is typically installed on Windows Server operating systems, however, if you would like to install the TruGrid Sentry agent onto a non server-class Windows Operating System, such as a Windows 10 machine, below are instructions on how this can be accomplished. Please keep in mind this Windows 10 machine must also be an Active Directory joined machine. Please note it must be Windows 10 Pro or Enterprise. Create theSome readers

How to fix error "remote connection was denied because the user account is not authorized for remote login"

How to fix error "remote connection was denied because the user account is not authorized for remote login" If you receive a message such as "...remote connection was denied because the user account is not authorized for remote login.." this is becuase the username you are using to connect to the machine does not have the proper permissions to log into that machine via RDP (Remote Desktop). Permission has to be granted for this to work properly. This is managed by the administrator of the maSome readers

What Trusted Sites need to be placed in Internet Options?

What Trusted Sites need to be placed in Internet Options? Overview The TruGrid Windows Desktop Connector launches the connector it installs into an isolated area within a secure per-user, per-application cache and runs within the Internet security zones. Therefore the Internet security zone settings on the browser (of the Windows machine the user is connecting from) are important and may need to be updated. In most cases the settings are fine and do not need to be adjusted. If you seeSome readers

How to RDP to an Azure AD Joined Machine

How to RDP to an Azure AD Joined Machine If you would like to RDP into an Azure AD joined machine, below are two methods currently supported by TruGrid. TruGrid plans to implement a more seamless experience in the future. APPROACH 1: Local User Login Create a new local user (not tied to Azure AD) on the machine you are remoting into When you see the RDP login prompt, select "use a different login" Enter login and password for local login you setup APPROACH 2: Interim WindSome readers

How to force an AD refresh

How to force an AD refresh Periodically, the TruGrid Sentry agent refreshes Active Directory data from the local domain where TruGrid is installed. There may be times when you want to force an AD refresh of User and Machine objects. For example, if you add a new user to the TG-USERS group and would like it to immediately show in the TruGrid portal assignments page for assigning that user to a new desktop.Some readers

How to configure RDP monitor settings

How to configure RDP monitor settings Admins and Users can configure RDP settings and preferences via the TruGrid Windows Connector or TruGrid web portal. Settings configured on the Web or Windows Connectors will be respected by all TruGrid Connector applications.Some readers

How to Improve RDP Experience with TruGrid Settings

How to improve RDP experience with TruGrid Settings If you are experiencing slowness with your RDP connections, consider configuring the following RDP settings with the TruGrid Windows Connector. Open the TruGrid Windows Connector app and sign in. Click the **HAMBURGER **menu on the top right; click SETTINGS; and configure the following RDP settings: Cache Bitmaps cache bitmaps **OptiSome readers

How to launch the TruGrid Windows Desktop Connector

How to launch the TruGrid Windows Desktop Connector Use the below steps to find and launch the Windows Desktop Connector. If you do not find it installed, you can reinstall it from here.Some readers

How to Find Domain Activation Code

How to Find Domain Activation Code Below are instructions on how to find the Domain Activation Code that can be used for activating the TruGrid Sentry or TruGrid Secure Connect agents. This is a unique code per domain. Your Primary Domain If this is the first time you are setting the Sentry server for this domain, you can find the code in this location: For a Customer Domain _ (iSome readers

How to optimize geographic routing connectivity for TruGrid Secure RDP

How to optimize geographic routing connectivity for TruGrid Secure RDP We can route Secure RDP connectivity for your domain via the Azure region closest to you. Our application works across almost every Global Azure Region. For example, if you are setting up a company located in Australia, we could route the connectivity for that domain via the closest regional Australian Azure data center. Even within the United States,Some readers

How to whitelist the Windows Native Desktop Connector

How to whitelist the Windows Native Desktop Connector For certain anti-virus products, you may need to whitelist the executable as it may trigger a false positive alert. For the TruGrid Windows Native Desktop Connector, once the app is open, the easiest way to find its exact path is via Windows Task Manager. Open Task Manager Find the process, right-click the mouse button and then select Open File Location. The path will be something similar to below: C:UsersAppDataLocSome readers

How to optimize RDP for CAD users

How to optimize RDP for CAD users If you are using AutoCAD, here is a guide from AutoDesk on using their software remotely. It also provides a guide on a few things you can do to improve the experience. Below are some settings which users have reported as being helpful: On the command line in AutoCAD, type CURSORTYPSome readers

How to allow Kaseya LiveConnect to shadow a user

Configure Kaseya LiveConnect to shadow RDP session For MSPs using Kaseya LiveConnect, below are instructions on how to provide support to a user session on an RDP computer or RDS server. This method allows a technician to remote-control a user's RDP session, or the RDP sessions of multiple users on an RDS server. This eliminates the need to connect to user's home computer, which does not have VSA agent. How to set this up On the RDP / RDSome readers

How to fix Desktop not clickable or showing as offline

How to fix Desktop not clickable or showing as offline If the desktop is not clickable in the browser or desktop connector, this is because TruGrid considers it to be offline or not accessible via RDP. If it is clickable but just spins when you click on it but does not launch a desktop, you may need to check licenses to make sure you have enough licenses. How to fix this as an end user If you're an end user trying to connSome readers

Computer Date-Time Out of Sync

Computer Date-Time Out of Sync If the Date or Time on your computer is incorrect, even by many seconds, this can cause issues using TruGrid and many other applications that rely on encryption and security mechanisms. One common issue that can occur, is the TruGrid password page may redirect you to the homepage after a few seconds and prohibit you from logging in. This can be easily solved by fixing the Date and Time on your computer. Please also ensure the Date and Time on your mobile phFew readers

How to fix clicking on Desktop in browser but nothing happens

How to fix clicking on Desktop in browser but nothing happens If a user clicks on a Desktop in the Chrome browser (or Edge Chrome version) but nothing happens OR they click it and it downloads the launcher but does not launch it, this is likely due to the TruGrid browser extension being disabled or not fully setup. From time to time Chrome upgrades disable installed browser extensions and they need to be re-enabled. Even if you are using Microsoft Edge, the latest versions are based on ChrFew readers

TruGrid Connector RDP Settings Explanations

TruGrid Connector RDP Settings Explanations GENERAL Screen Mode - Determines whether the remote session window appears either full screen or spanned across multiple monitors when you launch the connection. Screen Resolution - Specifies the resolution width and height (in pixels) of the remote session. Video Quality - Determines the quality of the video played in the remote session. Cache Bitmaps - Determines whether bitmaps are cached on the local computer (disk-based cFew readers

How to troubleshoot servers not reporting into TruGrid Secure RDP

How to troubleshoot servers not reporting into TruGrid Secure RDP If you have servers you have placed into the TG-Computers AD group but they are not reporting into TruGrid, please see below steps to further troubleshoot this. Common reasons for some servers not reporting in Make sure the servers belong to the Active Directory domain you are trying to report the machine into Ensure the servers were added in the TG-Computers group within Active Directory. Check the local log fileFew readers

How to export GPO (Group Policies)

How to export Group Policies Sometimes it may be neccessary to export the Group Policies being applied to a users login. There could be policies in place causing unexpected issues. Below are the steps to export the group policy. From your Domain Controller in which the TruGrid Sentry agent is installed onto, run the below commands. It may also be helpful to run this within the users login too. Open the Command Prompt in administrator/elevated mode. Run "gpresult /h policy.html" IfFew readers

How to enable remote access on endpoints

How to enable remote access on endpoints Windows Endpoints need to have RDP enabled in order to receive inbound RDP requests. On the endpoint, please adjust the Allow Remote Connections settings as shown below. Make sure to test connectivity from the server you install the TruGrid Sentry agent onto; try to RDP from that server to this endpoint. Please also ensure the User you plan to assign to the endpoint has sufficient permission toFew readers

Copy/Paste Not Working in RDP

Copy/Paste Not Working in RDP If Copy/Paste is not working at all in RDP, it could be due to a few reasons: GPO policies on remote machine are preventing copy/paste User deactivated Clipboard functionality when initialy prompted Windows rdpclip process is having issues. See below steps to remediate. Open task manager Go to Processes Tab Select rdpclip.exe SelFew readers

How to fix access denied error when installing TruGrid Sentry for Secure RDP

How to fix access denied error when installing TruGrid Sentry for Secure RDP If you are installing TruGrid Sentry for Secure RDP and encounter an Access Denied error, this could be likely for a few reasons: The credentials you are using to install it may not have permission within the domain. Please be sure you are using a Domain Admin login. Or create a new domain admin user and try that out. The format you are entFew readers

Can I deploy the Windows connector via RMM?

Can I deploy the Windows connector via RMM? The TruGrid Windows Desktop Connector uses Microsoft Click-Once technology. It launches the connector into an isolated area within a secure per-user, per-application cache and runs within the Internet security zones. If you would like to mass deploy this application out via an RMM tool, this is not possible at this time. Alternatively, what you can do is add the application launch URL to the startup folder and it will launch automatically when thFew readers

Reset Local RDP Publisher Prompt

Reset Local RDP Publisher Prompt If you would like to get the below Trust Publisher prompt to show again, we have provided instructions below. Some users might want to do this because they want to disable Drives, Clipboard or Printers would automatically getting mapped. Publisher prompt To make this prompt again, you will need to delete some saved Trusted Publisher entries from the regiFew readers

How to fix CredSSP error on RDP connections

How to fix CredSSP error on RDP connections If you are experiencing a problem connecting to an endpoint and encounter the CredSSP error shown below, this could be due to a missing Windows OS update that fixed the CredSSP vulnerability. Please see below for a quick fix / workaround. This is only a workaround. It is best to make sure that both connecting endpoints and RDP hosts are fully patched in order to avoid this problem. ![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7Few readers

How to fix access denied when UNinstalling TruGrid Sentry for Secure RDP

How to fix access denied when UNinstalling TruGrid Sentry for Secure RDP If you are trying to UNinstall the TruGrid Sentry agent for Secure RDP to either remove it or upgrade it, you may encounter an Access Denied error. Below are some suggestions on how to resolve this situation. Disable TruGrid Sentry Service before uninstalling Go to Services Find the TruGrid Sentry service Set Startup Type from Automatic to Disabled Turn off the service Start the uninstall process againFew readers

How to check for available Windows operating system updates

How to check for available Windows operating system updates If your computer is not up-to-date with Windows Operating System updates, it could impact it using TruGrid. It's also safer to keep your computer patched and up-to-date. Below are instructions from Microsoft on how to update your computer: Windows 10 Operating System [Prior Windows Operating System Versions](https://support.microsoft.com/en-us/help/3067639/hFew readers

TruGrid SecureRDP High-Level Flow

TruGrid SecureRDP High-Level Flow Below is the high-level flow of how an end user would authenticate to TruGrid and launch a Secure RDP session. Process End user authenticates via the TruGrid website (or desktop app or mobile app) using MFA and their WindFew readers

Manually Uninstall TruGrid Sentry Service

Manually Uninstall TruGrid Sentry Service In case you have to manually uninstall/unregister the Sentry service, below are instructions. Go to Services and verify that the TruGrid Sentry service exists Disable the service Go to an Administrative Command Prompt Run the command: sc query trugrid_sentry Verify service exists. See below example of results. Run the command: sc delete trugrid_sentFew readers

How to disconnect a TruGrid domain from Azure AD

How to disconnect a TruGrid domain from Azure AD Please follow the steps below to disconnect TruGrid from Azure AD For the Azure AD domain to disconnect, login to portal.azure.com Open Azure Active Directory and navigate to ENTERPRISE APPLICATIONS Open ENTERPRISE APPLICATIONS Select ALL APPFew readers

TruGrid Mac Web Connector Setup Guide

Setup TruGrid Mac Web for Secure RDP Please follow the steps outlined below to setup TruGrid Mac Web Connector, however, we recommend you use the Mac Desktop Connector if you have OS X version 11.5 or newer. Install the TruGrid AuthenticatorFew readers

How to configure Power Management settings via GPO

How to configure Power Management settings via GPO (Recommended Practice) If a user is trying to connect to a machine that has gone to sleep, they will not be able to connect successfully. For customers using TruGrid SecureRDP in an Active Directory environment, Power Management settings can be adjusted via Active Directory Group Policy Objects (GPO), using Group Policy Preferences. One easy way to handle this is at the domain level (rather than OU level). Make sure to test your settings tFew readers

How to Find Activation Code for TruGrid Basic Plans

How to Find Activation Code for TruGrid Basic Plans Below is how to find the Activation Code that can be used for activating TruGrid Secure Connect agents under a TruGrid Basic Plan: Select the "Software Installers" menu on left Select Remote Host Software Select View Activation CodeFew readers

Why are there RDP connection issues on satellite internet

Why are there RDP connection issues on satellite internet RDP (and VPN) connections may not work on many satellite internet connections due to: lack of bandwidth low connection quality intentional blocking by provider of VPN or RDP traffic. For your reference, here is a webpage on the ViaSat satellite internet site discussing RDP connectivity issues. If possible, we recommend you use a cellular hotspoFew readers

What to do if users see "Server error while signing in"?

What to do if users see "Server error while signing in"? If users are trying to login to TruGrid application and see the message "Server error while signing in", this is because the TruGrid Sentry service deployed for the affected domain is not currently communicating with our cloud service for one reason or another. Why does this occur? The server might have temporary connectivity issues to our service for some reason, example Internet issues, server maintenance, power outage, etc.Few readers

End User Initial Login Experience for SecureRDP (video)

End User Initial Login Experience for SecureRDP (video)Few readers

Active Directory Information Stored

Active Directory Information Stored We do not store or sync any Active Directory passwords. Authentication is direct authentication against the Active Directory. The key information from Active Directory that we do store is listed below. COMPUTER OBJECT FIELDS ObjectGUID HostName (for example: DESKTOP1) IP Address Operating System Name (for example: Windows 10 Pro) Operating System Version (for example: 10.0 (18363)) USER OBJECT FIELDS ObjectGuid UPN Email AFew readers

How to stop local drives from being mapped in RDP

How to stop local drives from being mapped in RDP There are two key ways to prevent drives from being mapped in RDP Uncheck option to map drives when initially connecting to the RDP session. This is can be turned off and on by the user. It is not a centrally controlled policy. See this article for more information. Use a GPO policy to enforce this. This GPO policy will centrally manage this and can be targeted by users or groupsFew readers

RDP shortcut keys

RDP shortcut keys Please keep in mind while in an RDP session, there are some keyboard shortcut commands which are different in a Remote Desktop session. Here is a reference document in case its needed. You can also use the onscreen keyboard if needed for some commands: From your current workstation where you are at, type OSK and press enter. That will bring up the onscreen keyboard For additionaFew readers

Why does the cursor jump between displays in Windows 10

Why does the cursor jump between displays in Windows 10 When users report the cursor jumping between display monitors when in RDP on Windows 10 machines, there is a known issue Microsoft is working on. However, some users have reported that changing the custom scaling can help with this. In the Windows Display settings, adjust the custom scaFew readers

What is TruGrid Secure RDP? (video)

What is TruGrid Secure RDP? ( video )Few readers

How to shadow an RDP user session on an RDS server

How to shadow an RDP user session on an RDS server If you are an administrator of an RDS server, you can use the built-in Windows RDS Sever Shadow functionality to shadow a users session, with their permission of course. Enables you to remotely control an active session of another user on a Remote Desktop Session Host server. https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/shadowFew readers

How to create a Desktop Shortcut

How to create a Desktop Shortcut The TruGrid Desktop Shortcut feature allows end users to create desktop shortcuts of their favorite remote desktops and applications, and connect to these resources without additional authentication and without opening the TruGrid Connector application each time. This functionality can be enabled or disabled from the Security Management menu. For Admins - Features and Requirements Requires TruGrid domains that are joined to Active Directory. TruGridFew readers

How to upgrade the TruGrid Sentry Agent

How to upgrade the TruGrid Sentry Agent UNINSTALL EXISTING SENTRY AGENT: Remote into the server that has the TruGrid Sentry agent installed onto it. Note: You can find the server name from the TruGrid Portal Go to Programs and uninstall the TruGrid Sentry INSTALL AND ACTIVATE THE LATEST SENTRY AGENT VERSION: Download the latest TruGrid Sentry Agent. Note: TruGrid Sentry is supported on Windows Server 2012 R2 and later. In ordeFew readers

How to Find Sentry Agent Status

How to Find Sentry Agent Status You can find the status of a Sentry Agent by selecting the information icon in the Company Management or Customer Management sections. This icon will turn amber if there is an issue or will remain green if no issues. See below instructions on how to find the status of Sentry agents. For installation instructions, please refer to this article. COMPANY MANAGMENT SECTION ![From Resource AssFew readers

Force Login Prompt on AD Brokered Machines

Force Login Prompt on AD Brokered Machines If you would like to force the login prompt to always show when launching remote machines that are brokered via the Sentry Agent, instead of having it use SSO, you can configure this GPO in the domain the remote computers are joined to. Setting: Always prompt for password upon connection Path to setting: Computer Configuration > Administrative Templates > Windows Components > RemFew readers

How to fix RDP connection stuck at "configuring remote session" or offline machine

Where are the TruGrid Connectors

TruGrid Desktop Connector for Windows Setup

How to Configure TruGrid SecureRDP to Authenticate against On-Premise AD

How to configure RDP settings and preferences

How to configure RDP settings via GPO

TruGrid Secure RDP Setup Guide for Mac End Users

How To Measure RDP Latency

How to enable GPU DirectX Direct3D OpenGL in RDP

How to setup the Secure Connect Agent for non-AD computers

How to Troubleshoot RDP Speed / Lag / Disconnect issues

How to Configure TruGrid SecureRDP to Authenticate against Azure AD

RDP Bandwidth & Latency Guide

What Authenticator Apps work with TruGrid

Best Practices Guide for TruGrid Secure RDP

How to assign Users to Computers

How to support non-AD environments

How to whitelist TruGrid outbound traffic on the firewall

How to upgrade an existing TruGrid Sentry installation

RDP Setting for Multi Monitors

Security Warning while installing or using the Windows Connector

RDP printer mapping FAQs

TruGrid Reporting (AD Logins and Licensing)

How to use Chromebooks with TruGrid Secure RDP

How to fix Windows Desktop connector not loading

How to switch a machine from TruGrid Sentry RDP brokering to a Secure Connect agent

Why is it saying "RDP file provided is invalid"?

How to enable Zero Trust RDP Security

How to troubleshoot AD users not reporting into TruGrid

Using AD UPN Aliases

How to check for open RDP connections

Install TruGrid Sentry Server Agent onto Windows 10

How to fix error "remote connection was denied because the user account is not authorized for remote login"

What Trusted Sites need to be placed in Internet Options?

How to RDP to an Azure AD Joined Machine

How to force an AD refresh

How to configure RDP monitor settings

How to Improve RDP Experience with TruGrid Settings

How to launch the TruGrid Windows Desktop Connector

How to Find Domain Activation Code

How to optimize geographic routing connectivity for TruGrid Secure RDP

How to whitelist the Windows Native Desktop Connector

How to optimize RDP for CAD users

How to allow Kaseya LiveConnect to shadow a user

How to fix Desktop not clickable or showing as offline

Computer Date-Time Out of Sync

How to fix clicking on Desktop in browser but nothing happens

TruGrid Connector RDP Settings Explanations

How to troubleshoot servers not reporting into TruGrid Secure RDP

How to export GPO (Group Policies)

How to enable remote access on endpoints

Copy/Paste Not Working in RDP

How to fix access denied error when installing TruGrid Sentry for Secure RDP

Can I deploy the Windows connector via RMM?

Reset Local RDP Publisher Prompt

How to fix CredSSP error on RDP connections

How to fix access denied when UNinstalling TruGrid Sentry for Secure RDP

How to check for available Windows operating system updates

TruGrid SecureRDP High-Level Flow

Manually Uninstall TruGrid Sentry Service

How to disconnect a TruGrid domain from Azure AD

TruGrid Mac Web Connector Setup Guide

How to configure Power Management settings via GPO

How to Find Activation Code for TruGrid Basic Plans

Why are there RDP connection issues on satellite internet

What to do if users see "Server error while signing in"?

End User Initial Login Experience for SecureRDP (video)

Active Directory Information Stored

How to stop local drives from being mapped in RDP

RDP shortcut keys

Why does the cursor jump between displays in Windows 10

What is TruGrid Secure RDP? (video)

How to shadow an RDP user session on an RDS server

How to create a Desktop Shortcut

How to upgrade the TruGrid Sentry Agent

How to Find Sentry Agent Status

Force Login Prompt on AD Brokered Machines