• How to use TruGrid BitLocker Device Management Video

  How to use TruGrid BitLocker Device Management Video Note: For MSPs on how to download and install a Device Management Enrollment File for a Customer Domain, please refer to this article.Few readers

• What is TruGrid BitLocker Device Management? (video)

  What is TruGrid BitLocker Device Management Video?Few readers

• How to enable BitLocker Pre-Boot PIN on TPM chip machine

  How to enable BitLocker Pre-Boot PIN on TPM chip machine BitLocker with TPM chip alone is quite secure. This is because BitLocker binds the encryption key required to decrypt the boot drive with the TPM chip on the motherboard to ensure that a computer has not been tampered with while the system was offline. If the TPM chip is missing or changed; or if BitLocker detects changes to the BIOS, UEFI code, critical operating system startup files, or the boot configuration, BitLocker enters recoFew readers

• Troubleshooting BitLocker Device Management EndPoints

  Troubleshooting BitLocker Device Management EndPoints Boot issue after encryption: If you encounter a boot issue after encryption, please refer to this article. Upgrades: The TruGrid BitLocker Device Management Agents normally check in every 4 hours for upgrade instructions or whenever the machine is rebooted. You can force an upgrade of the Device Management IoT Agent by running the following command: "C:PFew readers

• Device Management Enrollment File for a Customer Domain

  How to download Device Management Enrollment File for a Customer Domain In order to manage BitLocker Encryption on customer endpoints, download the Enrollment File for the specific customer domain. This enables the endpoints to report into the desired domain. Add a New Customer Domain See steps here (/en/article/how-to-add-a-new-customer-domain-within-the-mspFew readers

• TruGrid BitLocker Command for Silent Installation

  How to install TruGrid BitLocker Silently TruGrid BitLocker IoT Agent can be installed silently using MSIEXEC command. The command can then be used over appropriate means of deployment where command lines are supported. The command line to install TruGrid IoT Agent silently are as follows: The command must be run in elevated CMD Navigate to directory with the TruGrid IoT Agent MSI file. If using a batch file, make sure to change to the directory in the batch file MSIEXEC /i <TruGrFew readers

• Device Management (IoT) Agent Dependencies

  BitLocker Device Management (IoT) Agent Pre-Installation Requirements When installing the TruGrid Device Management (IoT) Agent, you might see a message similar to below. There are minimum system requirements to install the agent and we recommend ensuring the operating system is first fully patched and up to date. Below are explanations about these minimum system requirements: MicrosoftFew readers

• How to export error logs from a TruGrid BitLocker Managed Windows Machine

  How to export error logs from a TruGrid BitLocker Managed Windows Machine Please provide logs from the machine having issues with BitLocker encryption so we can investigate this further. Below are steps to export logs: Export Event Logs Open "Event Viewer" Open "Windows Logs" >>After "Application" Click "Save all events as..." Save file and name accordingly for each machine with machine name and date and send to us here Export TruGrid IoT Agent Logs Navigate to CFew readers

• How to fix encrypt error for TruGrid BitLocker Device Management

  How to fix encrypt error for TruGrid BitLocker Device Management If you are receiving an encryption error when installing and activating encryption via the TruGrid BitLocker Device Management agent, it could be because of an existing GPO policy already set in AD for the device. For us to assist troubleshooting this, please provide the following: Full screen snapshot of the error message On at least one of the devices that generates the error message, provide the GPO export (/en/articlFew readers

• How to fix laptop not booting after encryption

  How to fix laptop not booting after encryption If you installed the TruGrid BitLocker Device Management agent and enabled BitLocker, in rare situations some machines may have issues when they reboot. This is not related to TruGrid but is related to some devices themselves and how they operate. How to resolve this: Go to BIOS Go to Security and Disable secure boot Go to startup and change the boot mode from UEFIFew readers