• How Admins can manage MFA

  How Admins can Manage MFA MFA is automatically enabled for all TruGrid users. MFA cannot be disabled for Admins. TruGrid does not recommend ever turning off MFA (Multi-Factor Authentication) for any user. Username / password alone is no longer secure. However, TruGrid provides the option to turn off MFA if you choose to accept the risk. If you turn off MFA for a user, the "Remember Me" option is automatically be disabled for security reasons. Overview This feature allows domain admiFew readers

• How to Reset Active Directory Password (For End Users)

  Learn how to reset an Active Directory password for end-users on TruGrid. Follow these step-by-step instructions to troubleshoot and reset AD passwords efficiently.Some readers

• How to Reset your MFA via TruGrid Web App

  Learn how to reset your MFA via TruGrid Web App with our step-by-step guide. Troubleshoot issues and follow our user-friendly instructions to reset your MFA quickly and easily.Popular

• How to Reset your MFA via TruGrid Windows App

  Find out how to reset your MFA via the TruGrid Windows app with this step-by-step guide. Follow the steps described, process takes between 2-5 minutes.Few readers

• How to setup MFA in the TruGrid Authenticator (draft)

  How to set up your Multifactor Authentication using TruGrid Authenticator Older version guide is available by this link This procedure requires TruGrid Authenticator app, it can be downloaded from the App Store for iPhones or Play Store for Android PhonesFew readers

• How to setup TruGrid MFA using Desktop Authenticator

  How to setup a Desktop Authenticator For each user that needs to use the desktop authenticator, they need to Reset their MFA. MFA can be reset in two ways: Self-reset option: See detailed guide here How to reset MFA on web app Reset MFA using admin credentials: See detailed guide here [How admin can manage MFA for users](https://help.trugrid.com/en/article/how-admins-can-manage-mfa-on-new-designFew readers

• MFA for Desktop Shortcut

  MFA for Desktop Shortcut The TruGrid Desktop Shortcut feature allows end users to create desktop shortcuts of their favorite remote desktops and applications and connect to these resources without additional authentication and without opening the TruGrid Connector application each time. To make this process more secure, Admins can enable MFA for Desktop Shortcuts It means that if admin enables MFA for desktop shortcuts, end users will be required to type MFA code (no push supported) to conneFew readers

• What to do next when your MFA has been reset

  Discover what to do next when your Multi-Factor Authentication (MFA) has been reset. Follow the step-by-step guide on how to re-register your MFA device and set up a new password to continue using TruGrid.Few readers

• Why Are Active Directory Accounts Getting Locked Out?

  Active Directory accounts may get locked out for various reasons. Read this article to learn about the common causes of account lockouts and how to troubleshoot them with TruGrid Secure RDP.Few readers

• Why is the login page showing an invalid email address message?

  Experiencing issues with the TruGrid login page? Learn more about the potential reasons and how to resolve an invalid email address message with this helpful guide.Few readers

• Setting up MFA using TruGrid Authenticator

  How to set up your Multi Factor Authentication using TruGrid Authenticator This procedure requires TruGrid Authenticator app, it can be downloaded from the App Store for iPhones or Play Store for Android Phones Once the app is installed, you can proceed with the below procedure. In your internet Browser, go to app.trugrid.com Enter your registered corporate email address and select CONTINUE, enter your PAFew readers

• TruGrid SecureRDP - Directory Services Integration & Sizing Requirements

  Learn about the requirements for integrating TruGrid SecureRDP with directory services. This article explains the system requirements for the integration and provides guidance for sizing the directory services infrastructure.Few readers

• How to enable RDP to Entra ID joined devices for multiple users

  Why This Is Needed When a Windows machine is Entra ID-joined (rather than traditional Active Directory-joined), users who need to connect via RDP must be explicitly added to the local Remote Desktop Users group on the target machine. By default, only local administrators can RDP into an Entra-joined device. In a traditional AD environment, this is typically handled via Group Policy. On Entra-joined machines, there is no Group Policy processing, so you need an alternative method to grantFew readers

• How to Manage MFA Prompts for Azure AD Login

  Learn how to manage Multi-Factor Authentication (MFA) prompts for Azure AD login in TruGrid by following our step-by-step guide. Enhance the security of your remote access and protect against cyber threats.Few readers

• AD Password Management via TruGrid (For Admins)

  Learn how to manage Active Directory (AD) user passwords via TruGrid for Admins. Our step-by-step guide shows you how to simplify password management and keep your AD user accounts secure.Few readers

• Geo-Blocking via TruGrid

  Learn how to implement geo-blocking via TruGrid to restrict RDP access based on geographic locations. Enhance your security posture and protect your systems against cyber threats from certain regions.Few readers

• How to configure TruGrid SecureRDP for Hybrid Authentication

  Estimated Time: 10-20 minutes TruGrid SecureRDP can be configured to authenticate against Active Directory, Azure AD, or Hybrid mode (combination of Active Directory and Azure AD). This help guide provides steps to configure TruGrid SecureRDP for Hybrid Authentication. When configured for Hybrid Authentication, end user login to TruGrid SecureRDP is via Azure AD. End users can then open Desktop and RemoteApp resources from Active Directory and authenticate. Below are pre-requisiteFew readers

• Video - TruGrid SecureRDP Setup for Active Directory Environment

  Below is step-by-step video guide for setting up TruGrid SecureRDP in an Active Directory environment Click here for TruGrid Best Practices Guide TruGrid SecureRDP Setup videoFew readers

• How to Enable SSO Auth to On-Premises resources with Entra ID

  SSO EntraID ADSync AD Sync Kerberos Single Sign On Office365 Microsoft 365 Office 365Few readers

• TruGrid SecureRDP - Trusted Location Login

  How to Configure Trusted Location Login for TruGrid SecureRDP Trusted Location Login allows TruGrid administrators to define trusted network locations (by IP address) where users will experience a simplified login flow. When connecting from a trusted location, users authenticate against On-Premise AD without MFA. When connecting from outside a trusted location, users authenticate against EntraID with full MFA and Conditional Access enforcement. This feature is available for Hybrid Domains wiFew readers

• How Admin can enable sending MFA code via email

  How Admin can enable sending MFA code via email TruGrid does not recommend ever turning off MFA (Multi-Factor Authentication). A username and password alone is not secure in today's world. However, TruGrid provides the option to turn off MFA if you choose to accept the risk. If you do decide to turn off MFA for a user, the "Remember Me" option will no longer show for the user, to save their password. Overview This feature allows users to be able to receive an MFA code through an emaiFew readers

• How to setup MFA in the TruGrid Authenticator

  How to set up your Multifactor Authentication using TruGrid Authenticator Older version guide is available by this link This procedure requires TruGrid Authenticator app, it can be downloaded from the App Store for iPhones or Play Store for Android Phones Once the app is installed, you can proceed with procedure below. IFew readers

• TruGrid SecureRDP - EntraID login experience

  Overview TruGrid supports two authentication methods: Standard (On-Premises Active Directory) and Microsoft EntraID. This article explains what each login experience looks like so users know what to expect when signing in. Entra ID Login Tip: If your admin has enabled Stay Signed In, you won't need to re-authenticate with Microsoft every time you open the connector. This setting can be managed per user by your TruGrid administrator. OpFew readers

• How to Migrate your domain in TruGrid from Active Directory to Entra ID (not Hybrid)

  How to Migrate your domain in TruGrid from Active Directory to Entra ID (not Hybrid) In some cases, there may be a desire to migrate from Active Director to Entra ID (Azure AD) for domains connect to TruGrid. Please follow below steps to achieve this objective. First step is to uninstall TruGrid Sentry from Control Panel - see below screenshot Go to TruGrid portal.Few readers

• How to create a free tier EntraID tenant to use for SecureRDP

  Overview TruGrid SecureRDP requires a Microsoft Entra ID (formerly Azure Active Directory) tenant for identity and access management. If your organization does not already have an Entra ID tenant through a Microsoft 365 or Azure subscription, you can create one at no cost using a free Azure account. The free tier includes core identity features such as user and group management, single sign-on, and self-service password change for cloud users - everything needed to get started with SecurFew readers

• How to enable remember me option for users

  How to enable remember me option for users TruGrid has a feature that allows users to log in to TruGrid without a login and password prompt. It's called Remember Me option. **Note: **This feature is enabled by default for users who have MFA enabled in their TruGrid account. If you want to enable/disable MFA for particular user, you can find related information in this guide: [How Admins can manage MFA](https://help.trugrid.com/en/article/how-admins-can-manage-mfa-on-new-design-1hyFew readers

• TruGrid SecureRDP - TruGrid AD Admin Federation (SSO)

  Overview Active Directory Federation allows users from a primary (corporate or MSP) TruGrid domain to connect to hosts in a customer domain using Single Sign-On (SSO). The user does not need to know or manage credentials for the customer domain. TruGrid handles account creation and authentication automatically. This feature is designed for MSP environments where technicians or corporate staff need seamless access to customer RDS hosts, and for organizations managing multiple subsidiary or cuFew readers

• TruGrid SecureRDP - How TruGrid Fits Different Active Directory Topologies

  Overview TruGrid can be deployed into almost any Windows identity topology, but the component you use and the login experience your users get depend entirely on where the user account lives relative to the machine they are connecting to. This article explains the three topologies that come up most often, what login experience each one produces, and which TruGrid component does the work. It is a conceptual guide rather than a step by step install procedure. Each section links to the setup arFew readers

• TruGrid SecureRDP - SSO Plugin guide

  SSO Plugin EntraID AzureAD auth authentication login to email email loginFew readers