• How to Reset your MFA via TruGrid Web App

  How to Reset your MFA via Internet Browser If you would like to reset your account MFA (multi-factor authentication), please follow the below steps. The process takes between 2-5 minutes. If you receive the message "Invalid Password or One Time Password Entered" and are not sure whether your MFA or Password needs resetting, you may want to start by resetting your MFA and see if that fixes the issue. If you are not able to setup your MFA after a reset because your password is incorrect, plePopular

• How Admins can Manage MFA

  How Admins can Manage MFA Overview This feature allows domain administrators to manage MFA for AD users reported from the TruGrid SSome readers

• How to Reset your MFA via TruGrid Windows App

  Reset your MFA via TruGrid Connector for Windows If you would like to reset your account MFA (multi-factor authentication), please follow the below steps. The process takes between 2-5 minutes. If you receive the message "Invalid Password or One Time Password Entered" and are not sure whether your MFA or Password needs resetting, you may want to start by resetting your MFA and see if that fixes the issue. If you are not able to setup your MFA after a reset because your password is incorrecFew readers

• Why is the login page showing an invalid email address message?

  Why is the login page showing an invalid email address message? If you get an Invalid Email Address error message like below when trying to login, this could be for a few reasons... ​ Your administrator might have setup your account using a slightly different email address. Please contact your administrator and provide him the below instructions to check out, so he can help remedFew readers

• What to do next when your MFA has been reset

  What to do next when your MFA has been reset Go to the TruGrid Authenticator app on your mobile phone. Remove the prior account (if any) setup on your TruGrid Authenticator app Make sure you are logged out of your Internet browser Go to the TruGrid Login page (https://app.trugrid.com/login) or your desktop connector Enter your registered corporate email address Select Go Login with your Password Scan the QRFew readers

• How to Reset Active Directory Password (For End Users)

  How to Reset Active Directory Password (For End Users) Overview When enabled by Company Administrator or Service Provider, Active Directory users can change their passwords via TruGrid Web, Windows, and Mac applications. This feature is not currently available for Azure AD users.Few readers

• Why Are Active Directory Accounts Getting Locked Out?

  Why Are Active Directory Accounts Getting Locked Out? If you are seeing accounts getting locked out, there may be a local environment setting causing this to occur. TruGrid does not store or sync any AD (Active Directory) passwords. AD authentication is a direct authentication against the local AD environment. There is nothing from the TruGrid side that would cause this since we only validate passwords upon logon. Below are some suggestions UPN Conflict: We have seen a coupleFew readers