TruGrid Mac Web Connector Setup Guide

Setup TruGrid Mac Web for Secure RDP

Please follow the steps outlined below to setup TruGrid Mac Web Connector, however, we recommend you use the Mac Desktop Connector if you have OS X version 11.5 or newer.

Before getting started, make sure that you have installed Microsoft RDP software from Mac AppStore

Install the TruGrid Authenticator
Skip this step if using Azure AD login. Go to step 2.

From your smart phone, install the TruGrid Authenticator from the App Store (iOS or Android). Or use a compatible authenticator app.

Install TruGrid Web Launcher
Click CONTINUE on the install dialog

Enter your Local Mac login to authorize the installation and click INSTALL SOFTWARE

Click CLOSE when installation is finished. Move the installer to TRASH when asked.

Enter your password and then select CONTINUE

Setup your MFA (Multifactor Authentication)
Skip this step if using Azure AD login. Go to step 5

From your smart phone, open the TruGrid Authenticator mobile app
Select the + sign on the top right. This will open your camera. Accept any prompt from your phone to allow TruGrid to use your camera to scan MFA setup QR code.
Use your smart phone to scan the TruGrid QR code displayed on your computer browser
From the TruGrid Authenticator on your Smart Phone, select ALLOW.

Enter your mobile phone number and activate MFA. Note: You can always reset your MFA in the future
When done, your browser will take you to the TruGrid Workspace and display the desktop(s) assigned to you

Launch the remote desktop
Click once on the assigned desktop
Accept the End User Agreement (if the first time launching a desktop)
Your remote desktop should begin to open

NOTE: If your desktop does not load, it may be because the Microsoft RDP application is awaiting your input. Drag any visible windows aside and respond to the Microsoft RDP prompt

Click the desktop again if necessary. Your remote desktop should begin to open.

Please provide your remote login username and password. This can be different from your TruGrid login depending on the environment that you are connecting to.

OPTIONAL - Save Remote Certificate to speed up future login

RDP session should now load

Updated on: 08/03/2023

Was this article helpful?

Thank you!