• About the Apache Log4j security vulnerability

  Learn about the Apache Log4j security vulnerability and how TruGrid is addressing this issue. Read our article to understand the risks associated with this vulnerability and what steps you can take to secure your system.Few readers

• Admin MFA Requirements

  Learn about the TruGrid Admin MFA (Multi-Factor Authentication) requirements, which provide additional security to prevent unauthorized access to your TruGrid account.Few readers

• Fixing Windows 11 RDP Login Issues After KB5051987 Update

  Fixing Windows 11 RDP Login Issue After KB5051987 Update Please note that KB5053598, a later update, now resolves this issue. You should ONLY continue with below options if you do not have KB5053598 in your system. This guide is intended for IT Administrators or Service Providers. If you are a non-technical user, please contact your IT department or service provider for assistance. Issue Overview After installing the Windows Update KB5051987, some Windows users experience an isPopular

• How to determine the latest installed Microsoft .NET Framework Version

  Discover different methods on how to determine the latest installed Microsoft .NET Framework version on your Windows computer.Few readers

• How to export AD user object properties

  Find out how to export Active Directory (AD) user object properties to a CSV file for detailed analysis or reporting purposes using PowerShell or the Active Directory Users and Computers (ADUC) tool.Few readers

• How to get the latest Microsoft .NET Framework Version

  Find out how to get the latest Microsoft .NET Framework version to ensure that your computer has the required software components to run TruGrid and other applications.Few readers

• How to manually delete Sentry after unsuccessful uninstall?

  How to manually uninstall TruGrid Sentry Open Windows Services (services.msc) Find and stop these two services: TruGrid Sentry and TruGrid Sentry Health Monitor Locate and delete the contents of the Sentry folder at: *C:\Program Files\TruGrid* Delete TruGrid Sentry and TruGrid Health Monitor services by following step 5. Open elevated **Command prompt **(cmd.exe) and paste the following commands below sc.exe delete trugrid_sentry sc.exe delete trugriFew readers

• How to take a screenshot to show support

  Learn how to take a screenshot on Windows and Mac computers to show technical support or customer service at TruGrid. Follow our step-by-step guide to capture and share screenshots with ease.Few readers

• How to troubleshoot user RDP disconnects

  Discover how to troubleshoot user RDP disconnects. Follow our step-by-step guide to diagnose and fix common RDP issues that may cause disconnections, such as network problems, session timeouts, and more.Few readers

• TruGrid API

  How to utilize the TruGrid API to interact with the TruGrid platform programmatically.Few readers

• TruGrid installation failed MacOS

  How to fix TruGrid installation error Usually problem can be related to the folder access permission. By default TruGrid installer stores in the Downloads folder. How to remediate this Move Trugrid installation package to any folder on your Mac (ex. Desktop, Documents) Try to install the TruGrid Mac ConnectorFew readers

• TruGrid Technical Support Contact Information

  Need technical assistance with TruGrid? Find our contact information and learn how to reach our customer support team for help with our remote access solutions.Few readers

• What if I am on an old Mac OS X version?

  Find out what to do if you're running an old Mac OS X version and how to check the minimum requirements for installing TruGrid's Desktop Connector for Mac.Few readers

• Where do I find the TruGrid Mobile Apps?

  Discover where to find the TruGrid mobile apps with this step-by-step guide. You'll find Mobile Connectors for SecureRDP as well as Authenticators for MFA and Push Notification.Few readers

• How to Fix RDP Protocol Error code:0x112f or 0x112d

  How to Fix RDP Protocol Error code:0x112f or 0x112d When making an RDP connection with or without TruGrid, one can receive the error message "Protocol Error code:0x112f" or "Protocol Error code:0x112d". This error can sometimes be caused by a display driver problem at the remote computer. Please follow the steps on the next section to resolve. Fix RDP ProtoPopular

• How to suppress the "Unverified Publisher" Security Warnings

  How to suppress the "Unverified Publisher" Security Warnings in TruGrid Applies to: Windows 10, Windows 11, Windows Server 2012 through Windows Server 2025 In this article: Summary End User Options Administrator Options Machine Wide Dialogue Suppression Summary The [April 2026 Windows security update](https://learn.microsoft.com/en-us/windows-server/remote/remote-desktPopular

• Roll back KB5065426 to restore web-based RDP in Chrome (Windows 11 24H2)

  Roll Back KB5065426 to Restore Web-based RDP in Chrome (Windows 11 24H2) This guide explains how to remove the 2025-09 Cumulative Update for Windows 11, version 24H2 (KB5065426, OS Build 26100.6584). On Intune enrolled devices, this update breaks RDP from Chrome (web) by causing the session to hang. Unenrolled devices are not affected. The workaround is to uninstall KB5065426 and temporarily block it until a permanent fix is ready. With new Microsoft Windows update KBFew readers

• Endpoint DNS Resolution Troubleshooting

  Having issues with DNS resolution on TruGrid endpoints? Check out our step-by-step guide for troubleshooting DNS resolution problems and resolving them quickly.Few readers

• How to obtain TruGrid Desktop Connector Logs

  Like most other software, Windows connector writes down most of the thigns that are happening with and to it. It generally produces two types of logs. Native Connector Logs capture what happens on the user-facing side of the connection -- login attempts, authentication results, and the errors displayed to the end user. Start here when a user reports a specific error message or can't log in. Headless Connector Logs capture what happens behind the scenes -- the relay tunnel lifecycle, dFew readers

• TruGrid Secure RDP - Reading and interpreting component logs

  When troubleshooting a TruGrid session, the two most useful sources of information are the agent log on the server-side (TruGrid Sentry or SecureConnect) and the Windows Connector log on the end user's device. KFew readers

• RDP Error 0x4 on Macintosh OS

  RDP Error 0x4 on Macintosh OS You may receive Error Code 0x4 when using TruGrid Desktop Connector for Mac on Macintosh OS older than 11.x. Solution While TruGrid recommends our Desktop Connector for Mac, it only works on Mac OS 11.x or newer. If your Mac version is older than 11.x, please consider upgrading your Mac OS to the latest version. If that is not possible, please uFew readers

• How to shadow RDP Sessions for Remote Support Without Third-Party Tools

  How to shadow RDP Sessions for Remote Support Without Third-Party Tools Overview When a user needs hands-on help with something on their remote desktop session, most admins reach for third-party tools like TeamViewer, AnyDesk, or ConnectWise. However, Windows has a built-in feature called RDP Shadowing that lets you view or take control of another user's active session — no extra software required. This is especially useful in Remote Desktop Services (RDS) environments where multipleFew readers