• What if I am on an old Mac OS X version?

  What if I am on an old Mac OS X version? Running an older version of the Mac OS X operating system can cause issues when trying to use TruGrid or when installing the TruGrid Mac Desktop application. If you are using an older Mac OS X version, please perform an upgrade on youFew readers

• Where do I find the TruGrid Mobile Apps?

  Where do I find the TruGrid Mobile Apps? TruGrid Mobile Connectors for Secure RDP iOS - here Android - here - for best expirience please make sure your device is running Android 10.0 or later. TruGrid Authenticators for MFA and Push Authentication iOS - hereFew readers

• How to export AD user object properties

  How to export AD user object properties ​ If a specific user account is having an issue, there might be properties set in AD that are not obvious and need to be fixed first. In order to view all properties set on the AD user object, we recommend you export the AD properties using PowerShell. We recommend you compare an export from a user that is not having issues to one that is and see where the differences are. How to export AD User object properties: Open a PowerShell command prompt 2Few readers

• How to troubleshoot user RDP disconnects

  How to troubleshoot user RDP disconnects RDP disconnects can be due to a number of factors. Below are suggestions to consider in order to isolate possible causes: Is this occurring for just for this user or other users? Switch out various components to see what fixes the problem: a cellular wifi hotspot, an alternate remote computer to connect TO, an alternate compuFew readers

• How to take a screenshot to show support

  How to take a screenshot to show support A screenshot can help us understand the issue that you are experiencing and speed up resolution. For example, are you having a problem logging in, launching a desktop, etc.? Below are instructions on how to take screenshots in Windows or Mac. You can then paste or upload that screenshot into live chat. Preferably, please take an entire screenshot and not just a portion of screen. WINDOWS: If you are on Windows, you can use the built-in screenshotFew readers

• How to get the latest Microsoft .NET Framework Version

  How to get the latest Microsoft .NET Framework Version Our applications utilize Microsoft .NET Framework runtime libraries in order to function. A minimum version level is also required. If you are trying to install one of our applications and it shows a message such as "installation ended prematurely", this is likely due to no .NET Framework installed or a version that is too old. We recommend installing .NET version 4.8 or higher on both servers and desktops. Generally this comes preinsFew readers

• TruGrid Technical Support Contact Information

  TruGrid Technical Support Contact Information For the fastest response to support questions, please contact us on LIVE CHAT using the "Chat With Us" button at the bottom of this page or the Live Chat icon on the bottom right of our main sites or application site. Standard support hours for Live Chat are between 6AM and 6PM CST. Responses may be delayed outside of these hours. If you need to email technical support, our email is help@trugrid.com. If a live screen-sharing session is neeFew readers

• Admin MFA Requirements

  Admin MFA Requirements For your security, MFA is required for all administrators. It cannot be disabled using MFA Management functionality. Some other considerations around this: Admin accounts will not show in MFA Management Admins cannot manage their own MFA from MFA Management If you need to reset a telephone number for an Admin account, please contact TruGrid SuppFew readers

• About the Apache Log4j security vulnerability

  About the Apache Log4j security vulnerability On December 10, 2021, a security vulnerability CVE-2021-44228 was published regarding Apache Log4j2. TruGrid has reviewed platform components being used in cloud environments and external vendor marketing platforms. TruGrid does not utilize any technology components impacted by this security vulnerability. If you have any further questions, please feel free to contact us on live chat or via emFew readers

• How to determine the latest installed Microsoft .NET Framework Version

  How to determine the latest installed Microsoft .NET Framework Version You can determine which version of Microsoft .NET Framework is installed using a few methods. See this article for downloading the latest version of .NET Framework. PowerShell Query Open a PowerShell Command Prompt and type: Get-ChildItem "$($Env:WinDir)Microsoft.NetFramework" -i mscorlib.dll -r ForEach-Object $.VersionInfo.ProductVersFew readers