• How companies can add or adjust licenses

  How companies can add or adjust licenses How to add licenses: Log into the TruGrid portalFew readers

• How does TruGrid Licensing Work?

  How does TruGrid Licensing Work? TruGrid currently has two products (SecureRDP and BitLocker Management). TruGrid SecureRDP is licensed per USER and TruGrid BitLocker Management is licensed per DEVICE. SecureRDP a. For each domain in TruGrid, every USER added to the TG-USERS group in Active Directory or Azure AD requires a unique license in order toFew readers

• How to add a new payment method

  Change Payment Method Please follow below steps to manage and update your billing information (Credit Card and PayPal), and to reveiw and download payment invoices. Login to TruGrid Portal Login to TruGrid Portal at https://app.trugrid.com/login and navigate to the SUBSCRIPTIONS page as shown below. Then click UPDATE PAYMENT DETAILS SUBSCRIPTION PAGE ManageFew readers

• What if users get a "No available license error" message

  What if users get a "No available license error" message? If users receive a message there are no available licenses for a domain, there are two likely reasons for this: No licenses have been allocated to the customer domain Not enough licenses have been allocated to the customer domain For information about TruGrid licensing, please refer to this document. To remediate this, please add sufficient licenses to the domain.Few readers

• How to fix signup page error - "The customer cannot be authenticated"

  How to fix signup page error - "The customer cannot be authenticated" If you receive a message on the plan signup page saying "The customer cannot be authenticated", this is typically due to the Credit Card processing security feature called 3D Secure (reference here). This error occurs when the credit card you have entered into the signup page is not able to complete the 3D Secure processing for some rFew readers