• How to fix RDP connection stuck at "configuring remote session" or offline machine

  If you're experiencing an RDP connection that is stuck at "Configuring Remote Session" or "Offline Machine", our troubleshooting tips will help you quickly resolve the issue.Popular

• TruGrid Desktop Connector for Windows Setup

  Get started with TruGrid Desktop Connector for Windows with our setup guide on TruGrid Help Center. Follow our instructions and troubleshoot issues.Popular

• How to fix error "remote connection was denied because the user account is not authorized for remote login"

  Discover how to troubleshoot and fix the "Remote connection was denied because the user account is not authorized for remote login" error message in TruGrid Secure RDP.Popular

• How to configure Power Management settings via GPO

  Discover how to configure power management settings on Windows machines via Group Policy Object (GPO) using TruGrid. Save energy and prevent unnecessary power consumption with step-by-step instructions.Popular

• Where are the TruGrid Connectors

  Find out where to locate TruGrid connectors on TruGrid Help Center. Our guide will help you quickly access the connectors you need for remote access.Popular

• How to enable GPU DirectX Direct3D OpenGL in RDP

  Learn how to enable GPU (DirectX, Direct3D, OpenGL) in RDP. Follow our step-by-step guide and troubleshoot issues you may encounter with GPU acceleration.Popular

• How to configure RDP settings via GPO

  Learn how to configure Remote Desktop Protocol (RDP) settings through Group Policy Objects (GPO) in Windows. Follow this guide to optimize your RDP settings for better performance and security.Popular

• How To Measure RDP Latency

  Learn how to measure the latency of your RDP connection to diagnose any lag or slowness issues. This guide provides step-by-step instructions on using TruGrid's RDP Latency Checker tool to test and analyze RDP connection performance.Popular

• How to enable remote access on endpoints

  Learn how to enable remote access on TruGrid endpoints by following the step-by-step guide. Ensure secure and easy remote access to your network and endpoints.Popular

• TruGrid Desktop Connector for Mac Setup

  Learn how to install and set up TruGrid Desktop Connector on your Mac device with this comprehensive guide. Securely access your work computer from anywhere with just a few simple steps.Popular

• RDP Bandwidth & Latency Guide

  Check out our RDP bandwidth and latency guide on TruGrid Help Center. Our comprehensive guide covers all the best practices to help you optimize your remote desktop performance.Popular

• How to Configure TruGrid SecureRDP to Authenticate against On-Premise AD

  Follow our step-by-step guide to configure TruGrid SecureRDP for on-premise AD authentication.Popular

• How to configure RDP settings and preferences

  Learn how to configure RDP settings and preferences on TruGrid for optimal performance and experience. This guide covers customizing display settings, keyboard shortcuts, and more.Some readers

• How to setup the SecureConnect Agent for non-AD computers

  Learn how to install and set up the Secure Connect Agent for non-Active Directory (AD) computers to connect securely to remote servers through TruGrid. Follow these simple steps to install and set up the agent on your computer quickly and easily.Some readers

• How to Troubleshoot RDP Speed / Lag / Disconnect issues

  Having issues with RDP speed, lag, or disconnects? Read our guide to learn how to troubleshoot and fix these problems with TruGrid's secure RDP solution.Some readers

• How to whitelist TruGrid outbound traffic on the firewall

  Learn how to whitelist TruGrid outbound traffic on your firewall to ensure seamless connectivity with your remote resources. Follow our step-by-step guide and get your firewall configured in no time.Some readers

• How to fix Windows Desktop connector not loading

  If you are having trouble loading the Windows Desktop Connector, this article provides instructions on how to troubleshoot and fix the issue, including uninstalling and reinstalling the connector.Some readers

• How to Configure TruGrid SecureRDP to Authenticate against Azure AD (Entra ID)

  Learn how to configure TruGrid SecureRDP to authenticate against Azure AD. Ensure secure and reliable remote access for your team with TruGrid, the most trusted remote access platform.Some readers

• How to RDP to an Azure AD Joined Machine

  Learn how to Remote Desktop Protocol (RDP) to an Azure AD joined machine with TruGrid. Follow our step-by-step guide to set up and configure RDP to access your remote machine securely.Some readers

• What Authenticator Apps work with TruGrid MFA

  Find out about the various authenticator apps that work with TruGrid MFA for enhanced security and how to use them to enable multi-factor authentication for your TruGrid account.Few readers

• Best Practices Guide for TruGrid Secure RDP

  Check out the best practices guide for TruGrid Secure RDP to learn how to optimize your remote desktop environment, boost productivity, and enhance security with tips and tricks from TruGrid experts.Few readers

• Why is it saying "RDP file provided is invalid"?

  If you are receiving an error message stating that the RDP file provided is invalid, it may be due to an incorrect or corrupted file. Learn how to fix this issue and access your remote desktop securely.Few readers

• How to assign Users to Computers

  Learn how to assign users to specific computers using TruGrid's secure remote access solution. Our step-by-step guide will show you how to easily add and manage users in your organization, and give them secure access to their assigned computers from anywhere.Few readers

• TruGrid Mac Web Connector Setup Guide

  Learn how to set up the TruGrid Mac Web Connector for remote access to your Windows computer, with step-by-step instructions for download, installation, and configuration.Few readers

• RDP printer mapping FAQs

  Learn about RDP printer mapping in TruGrid's secure remote access environment. Find answers to frequently asked questions related to RDP printer mapping and how to troubleshoot common issues.Few readers

• RDP Setting for Multi Monitors

  Learn how to configure RDP settings for multi-monitors on your TruGrid environment and take full advantage of the extended desktop feature. Improve your productivity and work efficiently.Few readers

• How to optimize RDP for CAD users

  Learn how to optimize Remote Desktop Protocol (RDP) for CAD users with TruGrid to enhance performance, productivity, and security. Improve RDP performance, reduce latency, and increase network speed for CAD applications.Few readers

• How to stop local drives from being mapped in RDP

  Learn how to disable drive redirection in RDP to prevent local drives from being mapped on a remote session. This guide from TruGrid Help Center provides step-by-step instructions for the process.Few readers

• How to fix Desktop not clickable or showing as offline

  Is your TruGrid desktop not clickable or showing as offline? Learn how to troubleshoot and fix the issue in this step-by-step guide. Get your desktop back online and working again in no time.Few readers

• Security Warning while installing or using the Windows Connector

  If you see a security warning while installing or using the Windows Connector, don't worry, our guide will help you bypass the warning and continue using TruGrid without issues.Few readers

• What Trusted Sites need to be placed in Internet Options?

  Learn which sites need to be added to the Trusted Sites list in Internet Options for TruGrid, a secure remote access solution, to work effectively. Ensure secure and stable remote connectivity by following these steps.Few readers

• How to upgrade an existing TruGrid Sentry installation

  Learn how to upgrade your existing TruGrid Sentry installation to the latest version. Follow step-by-step instructions to ensure a smooth upgrade process and prevent any errors or issues.Few readers

• How to configure default RDP App on Mac

  Learn how to set the default RDP app on your Mac in this step-by-step guide. TruGrid provides simple and secure remote access solutions for businesses of all sizes.Few readers

• TruGrid Connector RDP Settings Explanations

  Learn about the different RDP settings available in TruGrid Connector and how they affect your remote desktop experience. Find solutions for common RDP issues and optimize your TruGrid performance.Few readers

• Install TruGrid Sentry Server Agent onto Windows 10

  Learn how to install TruGrid Sentry Server Agent onto Windows 10 using this step-by-step guide. Follow the instructions to easily install the agent and enhance your security with TruGrid's unique approach to remote access.Few readers

• How to whitelist the Windows Native Desktop Connector

  Discover how to whitelist the Windows Native Desktop Connector with this helpful guide. Ensure secure and uninterrupted remote access for your team with TruGrid.Few readers

• How to use Chromebooks with TruGrid Secure RDP

  Find out how to use Chromebooks with TruGrid Secure RDP with this helpful guide. Find links to Chromebooks models that customers have reported success using with the TruGrid Android Connector app.Few readers

• How to switch a machine from TruGrid Sentry RDP brokering to a SecureConnect agent

  Find out how to easily switch a machine from TruGrid Sentry RDP brokering to a Secure Connect Agent with this step-by-step guide. When using Secure Connect, end users will not get the SSO experience.Few readers

• How to configure RDP monitor settings

  Discover how to configure RDP monitor settings to optimize remote desktop experience. Improve performance and productivity while remotely accessing your Windows endpoints.Few readers

• How to launch the TruGrid Windows Desktop Connector

  Learn how to launch the TruGrid Windows Desktop Connector with our step-by-step guide. Whether you need to access your desktop remotely or improve your remote access security, our guides will help you.Few readers

• How to allow Kaseya LiveConnect to shadow a user

  Learn how to allow Kaseya LiveConnect to shadow a user, a helpful feature that allows IT administrators to remotely access and assist end-users on their computers, in this step-by-step guide.Few readers

• How to support non-AD environments

  Learn how to support non-Active Directory (AD) environments with TruGrid. TruGrid offers a secure and easy-to-use remote access solution that can be used in any environment, whether it's AD or non-AD.Few readers

• How to shadow an RDP user session on an RDS server

  Learn how to use the Shadow feature to monitor or control RDP user sessions on a Remote Desktop Services (RDS) server using TruGrid's secure RDP solution.Few readers

• Using AD UPN Aliases

  Learn how to use AD UPN aliases with TruGrid to simplify remote access for your team with this helpful guide. You can find steps to follow once we add UPN aliases.Few readers

• How to troubleshoot AD users not reporting into TruGrid

  If you are experiencing issues with AD users not reporting into TruGrid, follow this step-by-step guide to troubleshoot the problem. Once you correct these items, restart the local Sentry Agent service.Few readers

• How to enable Zero Trust RDP Security

  Discover how to enhance the security of remote desktop protocol (RDP) connections with TruGrid's zero trust RDP solution. Follow our guide and ensure secure remote access to your organization's resources.Few readers

• How to troubleshoot servers not reporting into TruGrid Secure RDP

  Encountering issues with servers not reporting into TruGrid Secure RDP? Check out this informative guide on how to troubleshoot and fix the issue.Few readers

• How to force an AD refresh

  Learn how to force an AD refresh with TruGrid. Refreshing your Active Directory can resolve issues with Group Policy and computer account information.Few readers

• How to Improve RDP Experience with TruGrid Settings

  Learn how to enhance your RDP experience with TruGrid settings, including bandwidth optimization, custom display resolution, and remote sound options. Follow our step-by-step guide to get the best RDP performance.Few readers

• How to fix CredSSP error on RDP connections

  Encounter CredSSP error when trying to connect to your RDP server via TruGrid? Learn how to resolve the issue with our step-by-step guide. Get started now.Few readers

• Reset Local RDP Publisher Prompt

  Find out how to reset the Local RDP Publisher prompt in TruGrid in this step-by-step guide. Follow our instructions to clear the prompt and continue using RDP. TruGrid's cloud-hosted RDP is secure and easy to use.Few readers

• How to create a Desktop Shortcut

  Learn how to create a desktop shortcut with our step-by-step guide. This functionality can be enabled or disabled from the Security Management menu.Few readers

• How to check for open RDP connections

  Learn how to check for open RDP connections with this helpful guide. All you have to do is run the command from a Command Prompt on the Sentry server.Few readers

• How to Find Domain Activation Code

  Learn how to find the domain activation code for your TruGrid account to activate domain-joined machines and take advantage of the full features of TruGrid. Follow our step-by-step guide.Few readers

• Can I deploy the Windows connector via RMM?

  Learn how to deploy the TruGrid Windows Connector via RMM with this helpful guide. TruGrid Windows Desktop Connector uses Microsoft Click-Once technology and runs within the Internet security zones.Few readers

• How to fix clicking on Desktop in browser but nothing happens

  Are you having issues clicking on desktop in your browser and nothing happens? Troubleshoot and solve the problem quickly and easily, so you can continue accessing your desktop remotely with ease.Few readers

• RDP shortcut keys

  TruGrid's remote desktop protocol (RDP) shortcut keys allow users to perform certain tasks and functions quickly and easily. Learn about RDP shortcut keys and how to use them in this article.Few readers

• Copy/Paste Not Working in RDP

  Discover how to fix copy and paste not working in RDP with this guide. Follow the step-by-step instructions to troubleshoot and resolve the issue quickly and easily.Few readers

• Why are there RDP connection issues on satellite internet

  If you're experiencing RDP connection issues while using satellite internet, this guide explains why this is happening and provides solutions to resolve the problem.Few readers

• How to fix access denied error when installing TruGrid Sentry for Secure RDP

  Encountering access denied error when trying to install TruGrid Sentry for Secure RDP? Follow these steps to resolve the issue and ensure a successful installation.Few readers

• How to export GPO (Group Policies)

  Learn how to export GPO (Group Policy) in Windows Server to backup, migrate or deploy it in other environments using TruGrid's step-by-step guide.Few readers

• Manually Uninstall TruGrid Sentry Service

  Learn how to manually uninstall TruGrid Sentry Service with this helpful guide which includes steps and commands to streamline this process.Few readers

• How to optimize geographic routing connectivity for TruGrid Secure RDP

  Learn how to optimize your geographic routing connectivity with TruGrid Secure RDP for a faster, more reliable remote desktop experience. This guide provides tips and best practices for adjusting your routing settings and improving your network performance.Few readers

• What is TruGrid Secure RDP? (video)

  TruGrid Secure RDP is a cloud-based remote access solution that provides a secure and easy way to access your remote desktops and applications. Watch our video to learn more about TruGrid Secure RDP and its features.Few readers

• How to fix .net runtime error during TruGrid connector opening ?

  Facing a .NET runtime error while opening the TruGrid Connector? Learn how to fix it with step-by-step instructions in this helpful TruGrid knowledge base article.Few readers

• Computer Date-Time Out of Sync

  Learn how to troubleshoot and resolve date and time out of sync issues on your computer. TruGrid's step-by-step guide will help you get your system time back on track.Few readers

• How to disconnect a TruGrid domain from Azure AD

  Learn how to easily disconnect a TruGrid domain from Azure AD with this step-by-step guide. Also you can find information about how to connect a domain to Azure AD.Few readers

• What to do if users see "Server error while signing in"?

  Are your users getting a server error while signing in to TruGrid? Learn how to troubleshoot and fix this issue with our step-by-step guide.Few readers

• How to check for available Windows operating system updates

  Learn how to check for available Windows operating system updates on your device. Keeping your operating system up to date can improve system security and stability.Few readers

• How to upgrade the TruGrid Sentry Agent

  Learn how to upgrade the TruGrid Sentry Agent on your Windows machine. Follow this step-by-step guide to ensure you have the latest version and access to the newest features and fixes.Few readers

• How to fix access denied when UNinstalling TruGrid Sentry for Secure RDP

  If you are experiencing an "Access Denied" error when trying to uninstall TruGrid Sentry for Secure RDP, follow these simple steps to fix the issue and remove the software from your computer.Few readers

• How to Find Activation Code for TruGrid Basic Plans

  Learn how to find your activation code for TruGrid Basic Plans easily with this step-by-step guide. Activate your account to enjoy secure remote access to your network.Few readers

• Why does the cursor jump between displays in Windows 10

  Are you experiencing issues with your cursor jumping between displays in Windows 10? Read this informative guide to know the reasons why this happens and how to fix it.Few readers

• Active Directory Information Stored

  Learn about the types of information that can be stored in Active Directory. Find out how TruGrid can help you secure and manage your Active Directory environment.Few readers

• How to Find Sentry Agent Status

  Learn how to find Sentry agent status in TruGrid Secure RDP. Check the status of your Sentry agent to troubleshoot issues with remote desktop connections.Few readers

• Force Login Prompt on AD Brokered Machines

  Learn how to force login prompt on AD brokered machines with TruGrid SecureRDP, which offers a secure way to access and manage your remote computers. Keep your devices safe and secure with our advanced features and easy-to-use platform.Few readers

• How to update Sentry installation via TruGrid web portal

  How to update your Sentry Installation from TruGrid Web portal How to perform upgrade Login to the TruGrid portal using root admin or customer admin credentials In My Workspace section, admins can view the notification regarding the Sentry Update.Few readers

• Silent and Mass Installation for TruGrid SecureConnect

  Silent and Mass Installation for TruGrid SecureConnect TruGrid SecureConnect is used by organizations to securely self-broker access to a Windows computer behind a firewall, without any edge firewall exposure. The TruGrid SecureConnect agent can be used on standalone or AD-joined computers. This document explains how to silently install the TruGrid SecureConnect agent on Windows computers. This is often desired in environments requiring mass installation of the TruGrid SecureConnect softwaFew readers

• TruGrid Analytics (AD Logins, RDP Connections, Licensing)

  TruGrid Reporting (AD Logins, RDP Connections, Resource Assignments, Licensing) On the TruGrid dashboard, the ANALYTICS menu (under COMPANY or CUSTOMERS menus - see below), opens the reports dashboard. Analytics currently includes the following: USERS - Active Directory and Entra ID Authentication and RDP Connection information COMPUTERS - Computer Resources, Computer Groupings (Workstation & Server Pools), Directory Services, Operating System Information LICENSING - TFew readers