Articles on: Authentication

How to Reset your MFA via TruGrid Windows App

Reset your MFA via TruGrid Connector for Windows

If you would like to reset your account MFA (multi-factor authentication), please follow the below steps. The process takes between 2-5 minutes.

If you receive the message "Invalid Password or One Time Password Entered" and are not sure whether your MFA or Password needs resetting, you may want to start by resetting your MFA and see if that fixes the issue. If you are not able to setup your MFA after a reset because your password is incorrect, please refer to this article.

Make sure the time clock on your phone and computer is correct and set to automatically update. Incorrect time settings will cause MFA not to work properly since the technology is based on accurate time.
If you have a new phone number, please ask your ADMIN to reset it for you using these steps.

Open your TruGrid Native Connector app on Windows
Enter your registered corporate email address and select CONTINUE


Follow on-screen instructions to enter the last 4 digits of your mobile phone and click SEND CODE

Follow on-screen instructions to confirm the SMS code sent to your mobile phone and click SUBMIT. The step will return you to the login screen so that you can create new MFA

Open the TruGrid Authenticator app (or your preferred authneticator app) on your mobile phone and remove your prior account. This step is very important
From the TruGrid Native Connector, enter your registered corporate email address and select CONTINUE
Enter your password and select LOGIN. If you receive the message "invalid password entered", it means that your password is incorrect. Please refer to this article
Follow the on-screen instructions to use the authenticator app on your mobile phone to scan the QR code on the screen, confirm the code, and finish your MFA setup

If you would like step by step initial setup instructions, please check out the End User Setup Guides for Windows users.

If you have questions about which other authenticators work with TruGrid, or need to use a browser authenticator instead, please check out this article.

Updated on: 08/03/2023

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