Articles on: Authentication

How to setup TruGrid MFA using Desktop Authenticator


How to setup a Desktop Authenticator


For each user that needs to use the desktop authenticator, they need to Reset their MFA.

MFA can be reset in two ways:
  • Self-reset option: See detailed guide here How to reset MFA on web app
  • Reset MFA using admin credentials: See detailed guide here How admin can manage MFA for users


    • Please note the below software is open-source software that was not created and is not supported by TruGrid.


    1. Download WinAuth MFA app from github and extract contents of the ZIP file


    1. Please copy MFA app from ZIP archive into the Desktop


    1. Sign in to the TruGrid portal using edge browser using credentials provided by your admin and click on Setup Multi-factor Authentication


    1. Select Authenticator app option


    1. Make a screenshot of QR code using any screenshot tool How to take a screenshot to show support


    1. Open new tab in the browser and paste the QR decoder link https://zxing.org/w/decode.jspx


    1. Upload screenshot using Choose file button and click Submit


    1. You will see the decoded data


    1. Now go to the WinAuth MFA app and click Add


    1. You will see available options there


    1. Select Authenticator


    1. Copy the secret as shown on the screenshot


    1. Paste it to the secret field click decode and press on the Verify Authenticator


    1. 6 Digit MFA code will appear below


    1. Type MFA code in the TruGrid portall window with the QR code


    1. Put your phone number and click Get a code


    1. Enter 4 digit SMS code.


    1. You will be redirected to My workspace page


    1. Go back to the WinAuth app and click Ok


    1. You will be prompted to protect your key with password.


    1. Create a password and click OK


    1. Your MFA will appear in the separate window

    Updated on: 23/04/2025

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