How to obtain TruGrid Desktop Connector Logs

On Windows Devices

TIP: You can use the Run menu in Windows and type in %localappdata% and it will immediately take you to the AppData Local folder.

The Windows Native & Headless Connector logs can, as of May 2026, and with the introduction of the Machine Wide enabled Windows connector, be found on the following path:

C:\Users\$(user)\AppData\Local\TruGrid\Logs

For older versions the location is: C:\Users\$(user)\AppData\Roaming\TruGrid Connector

The script to parse the logs is available as a part of the TruGrid SecureRDP Toolkit.

On Mac Devices

The Mac Connector logs can be found at the following location:

The script to parse the logs is available as a part of the TruGrid SecureRDP Mac Toolkit.

/Users/username/.config/TruGrid/Logs

For Mac users:

Please open Finder
At the top left of the screen Click Go
Select Go to Folder
Follow the path /Users/{username}/.config/TruGrid/Logs (where {username} is your computer folder user name)

Updated on: 08/06/2026

Was this article helpful?

Thank you!