What if I am on an old Mac OS X version?
Running an older version of the Mac OS X operating system can cause issues when trying to use TruGrid or when installing the TruGrid Mac Desktop application.
It is unsafe to use older / out-of-support operating systems because they won't have the latest security updates from the OS vendor. We recommend using the latest Mac OS X operating system version or at least 11.5.
If you are using an older Mac OS X version, please perform an upgrade on your Mac:
Here is a step by step guide on how you can see what version of the Mac OS X operating system is currently installed on your machine.
Here is a step by step guide on how to upgrade your Mac OS X to the latest version.
It's also important to make sure the Mac has Microsoft Remote Desktop version 10.3.8 or newer installed from the App Store.
NOTE: There are two types of TruGrid Connectors for Mac (Desktop Connector and Web Connector)
For the best experience, we recommend using the Mac Desktop Connector
Running an older version of the Mac OS X operating system can cause issues when trying to use TruGrid or when installing the TruGrid Mac Desktop application.
It is unsafe to use older / out-of-support operating systems because they won't have the latest security updates from the OS vendor. We recommend using the latest Mac OS X operating system version or at least 11.5.
If you are using an older Mac OS X version, please perform an upgrade on your Mac:
Here is a step by step guide on how you can see what version of the Mac OS X operating system is currently installed on your machine.
Here is a step by step guide on how to upgrade your Mac OS X to the latest version.
It's also important to make sure the Mac has Microsoft Remote Desktop version 10.3.8 or newer installed from the App Store.
NOTE: There are two types of TruGrid Connectors for Mac (Desktop Connector and Web Connector)
For the best experience, we recommend using the Mac Desktop Connector
Updated on: 14 / 10 / 2021