• Fixing Windows 11 RDP Login Issues After KB5051987 Update

  Fixing Windows 11 RDP Login Issue After KB5051987 Update Issue Overview After installing the Windows Update KB5051987, some Windows users experience an isFew readers

• What if I am on an old Mac OS X version?

  Find out what to do if you're running an old Mac OS X version and how to check the minimum requirements for installing TruGrid's Desktop Connector for Mac.Few readers

• Where do I find the TruGrid Mobile Apps?

  Discover where to find the TruGrid mobile apps with this step-by-step guide. You'll find Mobile Connectors for SecureRDP as well as Authenticators for MFA and Push Notification.Few readers

• TruGrid Technical Support Contact Information

  Need technical assistance with TruGrid? Find our contact information and learn how to reach our customer support team for help with our remote access solutions.Few readers

• How to troubleshoot user RDP disconnects

  Discover how to troubleshoot user RDP disconnects. Follow our step-by-step guide to diagnose and fix common RDP issues that may cause disconnections, such as network problems, session timeouts, and more.Few readers

• How to get the latest Microsoft .NET Framework Version

  Find out how to get the latest Microsoft .NET Framework version to ensure that your computer has the required software components to run TruGrid and other applications.Few readers

• How to export AD user object properties

  Find out how to export Active Directory (AD) user object properties to a CSV file for detailed analysis or reporting purposes using PowerShell or the Active Directory Users and Computers (ADUC) tool.Few readers

• How to take a screenshot to show support

  Learn how to take a screenshot on Windows and Mac computers to show technical support or customer service at TruGrid. Follow our step-by-step guide to capture and share screenshots with ease.Few readers

• Admin MFA Requirements

  Learn about the TruGrid Admin MFA (Multi-Factor Authentication) requirements, which provide additional security to prevent unauthorized access to your TruGrid account.Few readers

• About the Apache Log4j security vulnerability

  Learn about the Apache Log4j security vulnerability and how TruGrid is addressing this issue. Read our article to understand the risks associated with this vulnerability and what steps you can take to secure your system.Few readers

• How to determine the latest installed Microsoft .NET Framework Version

  Discover different methods on how to determine the latest installed Microsoft .NET Framework version on your Windows computer.Few readers

• TruGrid installation failed MacOS

  How to fix TruGrid installation error Usually problem can be related to the folder access permission. By default TruGrid installer stores in the Downloads folder. How to remediate this Move Trugrid installation package to any folder on your Mac (ex. Desktop, Documents) Try to install the TruGrid Mac ConnectorFew readers

• TruGrid API

  How to utilize the TruGrid API to interact with the TruGrid platform programmatically.Few readers

• How to manually delete Sentry after unsuccessful uninstall?

  How to manually uninstall TruGrid Sentry Open Windows Services (services.msc) Find and stop these two services: TruGrid Sentry and TruGrid Sentry Health Monitor Locate and delete the contents of the Sentry folder at: *C:Program FilesTruGrid* Delete TruGrid Sentry and TruGrid Health Monitor services by following step 5. Open elevated Command prompt (cmd.exe) and paste the following commands belowFew readers