How to export error logs from a TruGrid BitLocker Managed Windows Machine

Please provide logs from the machine having issues with BitLocker encryption so we can investigate this further. Below are steps to export logs:

Export Event Logs

• Open "Event Viewer"
• Open "Windows Logs" >>> After "Application"
• Click "Save all events as..."
• Save file and name accordingly for each machine with machine name and date and send to us here

Export TruGrid IoT Agent Logs

• Navigate to C:\Program Files (x86)\TruGrid\TruGrid IoT Agent\logs
• Zip up all the log files in the directory. Or at the least those in the past 7 days

Email all the zipped log files to helpfiles@trugrid.com

Updated on: 08/03/2023