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MSP Related
Explore TruGrid Help Center's MSP-related guides and resources. Our resources will help you simplify your remote access management tasks and troubleshoot issues
How MSPs can adjust and allocate licenses
Learn how MSPs can easily adjust and allocate licenses with this helpful guide. Also, you can see the quantity of users reporting in vs the quantity of licenses allocated.
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Add New Customer Domain in Multitenant Dashboard
Learn how to add a new customer domain in the TruGrid Multitenant Dashboard with this step-by-step guide. Our instructions make it easy to set up new domains and get your team up and running quickly.
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How to add an additional Service Provider Administrator
Learn how to add another Service Provider administrator to your TruGrid account for easier management and delegation of responsibilities. Follow our step-by-step guide to adding an additional administrator.
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TruGrid Branding
Discover how to customize the look and feel of your TruGrid Portal to reflect your company's branding. Follow our step-by-step guide to create a seamless and consistent user experience for your customers and employees.
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How to add a Customer Admin
Learn how to add a customer admin in TruGrid to provide access to TruGrid management portal and manage resources, licenses, and permissions. Step-by-step instructions and screenshots provided in the article.
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TruGrid MSP Partner Program
Interested in becoming a TruGrid MSP partner? This article explains how to join the TruGrid Partner Program, the benefits of being a partner, and how to get started with the program.
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Minimum Permissions Required for TruGrid Service Account (TG-ServiceAccountv2)
On Domain Member Servers running TruGrid Sentry: a. It must either be a member of the Local ADMINISTRATORS group or must be granted “Log on as a Service” rights. This is required to run the “TruGrid Sentry” and “TruGrid Health Monitoring” services. b. It must have “Full Control” permissions to C:Program FilesTruGrid folder and sub folders. This is required to write and read logs, and auto upd
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