Articles on: MSP Related

Add New Customer Domain in Multitenant Dashboard

How to Add a New Customer Domain in Multitenant Dashboard

Please follow the below steps to add a new customer domain.

If you have any questions, please feel free to contact us on live chat.

For Step 4, you would need to validate the domain ownership either via DNS TXT or WHOIS Email validation, similar to how Office 365 works. Sometimes if you have WHOIS privacy setup on a domain, then WHOIS email validation may not work properly unless email forwarding is properly setup.

Reference Guides:
Step by step guide for installing the TruGrid Sentry Agent
Step by step guide for adjusting and allocating licenses to customer domains

TruGrid Customer Care team can help you validate customer domains - just ask via CHAT. TruGrid recommends adding as many domains as desired so that we help you mass validate them.
Sufficient licenses means enough licenses for all Secure RDP users who are published into TruGrid for that domain, PLUS, enough licenses for all machines that are using the Device Management BitLocker encryption management.
If you receive a message that there are no available licenses for a domain, see further instructions here.
You decide what to bill your customers for licenses. TruGrid does not bill your customers.

Updated on: 08/03/2023

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