How to upgrade the TruGrid Sentry Agent

UNINSTALL EXISTING SENTRY AGENT:
Remote into the server that has the TruGrid Sentry agent installed onto it. Note: You can find the server name from the TruGrid Portal
Go to Programs and uninstall the TruGrid Sentry

INSTALL AND ACTIVATE THE LATEST SENTRY AGENT VERSION:
Download the latest TruGrid Sentry Agent.
Note: TruGrid Sentry is supported on Windows Server 2012 R2 and later. In order to install this onto a Windows 10 machine, please refer to this article.
Ensure the server to use for TruGrid Sentry is fully patched with Windows OS updates and has the latest version of .NET Framework is installed.
TruGrid recommends at least two Sentry servers for redundancy and scalability. One will suffice for environments that don't desire redundancy
If the installation of the TruGrid Sentry agent is disrupted, this is generally due to either: a) EXE or directory (c:\program files\trugrid\sentry\) needs to be whitelisted in AV or IDS agent or b) outbound traffic IP address restrictions.
If installation throws Access Denied message, please refer to this article.
If required by TruGrid Customer Care, Sentry installation log is at: %userprofile%\AppData\Roaming\TruGrid

INSTALL AND ACTIVATE THE LATEST SECURE CONNECT AGENTS:
If you happen to be using Secure Connect agents on AD or non-AD machines, make sure you have the latest versions installed

TEST AD LOGINS: Please test out the installation by trying to login with a test Active Directory login from the domain. Please follow this guide to test from a Windows computer.

CHECK-IN WITH TRUGRID SUPPORT: Notify live chat support and we can check that everything is reporting in ok and looks good from our side. We can also ensure you are being routed via the latest connectivity network.


For the fastest support, please contact TruGrid via the Live Chat icon on the bottom right. This is the fastest way to initiate contact with TruGrid. TruGrid can use video conferencing for additional support as desired.


Reference articles
How to setup the TruGrid Sentry Agent
How to setup the Secure Connect Agent
Latest Versions and Release Notes

Updated on: 08/03/2023