Articles on: Authentication

How to setup a Desktop Authenticator

How to setup a Desktop Authenticator

For each user that needs to use the desktop authenticator, they need to Reset their MFA.
MFA can be reset in two ways:
1. Self-reset option: See detailed guide here How to reset MFA on web app
2. Reset MFA using admin credentials: See detailed guide here How admin can manage MFA for users

Please note the below software is open-source software that was not created and is not supported by TruGrid.

Download WinAuth MFA app from github and extract contents of the ZIP file

Please copy MFA app from ZIP archive into the Desktop

Sign in to the TruGrid portal using edge browser using credentials provided by your admin and click on Setup Multi-factor Authentication

Select Authenticator app option

Make a screenshot of QR code using any screenshot tool How to take a screenshot to show support

Open new tab in the browser and paste the QR decoder link

Upload screenshot using Choose file button and click Submit

You will see the decoded data

Now go to the WinAuth MFA app and click Add

You will see available options there

Select Authenticator

Copy the secret as shown on the screenshot

Paste it to the secret field click decode and press on the Verify Authenticator

6 Digit MFA code will appear below

Type MFA code in the TruGrid portall window with the QR code

Put your phone number and click Get a code

Enter 4 digit SMS code.

You will be redirected to My workspace page

Go back to the WinAuth app and click Ok

You will be prompted to protect your key with password.

Create a password and click OK

Your MFA will appear in the separate window

Updated on: 03/04/2024

Was this article helpful?

Share your feedback


Thank you!