How to setup a Desktop Authenticator
How to setup a Desktop Authenticator
For each user that needs to use the desktop authenticator, they need to Reset their MFA.
MFA can be reset in two ways:
1. Self-reset option: See detailed guide here How to reset MFA on web app
2. Reset MFA using admin credentials: See detailed guide here How admin can manage MFA for users
Please note the below software is open-source software that was not created and is not supported by TruGrid.
Download WinAuth MFA app from github and extract contents of the ZIP file
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15433_19fcqgf.png)
Please copy MFA app from ZIP archive into the Desktop
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15495_1peu8vs.png)
Sign in to the TruGrid portal using edge browser using credentials provided by your admin and click on Setup Multi-factor Authentication
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15582_1lwrzsv.png)
Select Authenticator app option
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16030_1gx30jy.png)
Make a screenshot of QR code using any screenshot tool How to take a screenshot to show support
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-18430_1x21et2.png)
Open new tab in the browser and paste the QR decoder link https://zxing.org/w/decode.jspx
Upload screenshot using Choose file button and click Submit
You will see the decoded data
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19400_1t1qqqy.png)
Now go to the WinAuth MFA app and click Add
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16113_12wxl9n.png)
You will see available options there
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16120_10iesup.png)
Select Authenticator
Copy the secret as shown on the screenshot
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19451_1wfophj.png)
Paste it to the secret field click decode and press on the Verify Authenticator
6 Digit MFA code will appear below
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-20014_qzczjl.png)
Type MFA code in the TruGrid portall window with the QR code
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19510_12qojie.png)
Put your phone number and click Get a code
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16204_1o84gju.png)
Enter 4 digit SMS code.
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16215_wdzfky.png)
You will be redirected to My workspace page
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16242_1lujd1e.png)
Go back to the WinAuth app and click Ok
You will be prompted to protect your key with password.
Create a password and click OK
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16270_1i49hy7.png)
Your MFA will appear in the separate window
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16281_oawfqs.png)
Updated on: 03/04/2024
Thank you!