How to setup a Desktop Authenticator
How to setup a Desktop Authenticator
For each user that needs to use the desktop authenticator, they need to Reset their MFA.
MFA can be reset in two ways:
1. Self-reset option: See detailed guide here How to reset MFA on web app
2. Reset MFA using admin credentials: See detailed guide here How admin can manage MFA for users
Please note the below software is open-source software that was not created and is not supported by TruGrid.
Download WinAuth MFA app from github and extract contents of the ZIP file
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Please copy MFA app from ZIP archive into the Desktop
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Sign in to the TruGrid portal using edge browser using credentials provided by your admin and click on Setup Multi-factor Authentication
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Select Authenticator app option
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Make a screenshot of QR code using any screenshot tool How to take a screenshot to show support
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Open new tab in the browser and paste the QR decoder link https://zxing.org/w/decode.jspx
Upload screenshot using Choose file button and click Submit
You will see the decoded data
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Now go to the WinAuth MFA app and click Add
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You will see available options there
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Select Authenticator
Copy the secret as shown on the screenshot
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Paste it to the secret field click decode and press on the Verify Authenticator
6 Digit MFA code will appear below
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Type MFA code in the TruGrid portall window with the QR code
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Put your phone number and click Get a code
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Enter 4 digit SMS code.
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You will be redirected to My workspace page
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Go back to the WinAuth app and click Ok
You will be prompted to protect your key with password.
Create a password and click OK
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Your MFA will appear in the separate window
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Updated on: 03/04/2024
Thank you!