How to add an additional Service Provider Administrator

You can add additional administrators to your TruGrid portal. This enables those users to perform all administrative functions within the TruGrid portal for the primary and all customer domains.

These additional users must be Active Directory or Azure AD users from the primary domain. AD and AAD accounts made Admins via the ROLES MANAGEMENT menu cannot add other Admins and cannot purchase new licenses under Subscription Management. However, they can assign purchased licenses.

Below are instructions on how to add new Admins:
Add the user to the AD or AAD TG-USERS group
Login to TruGrid dashboard
Select COMPANY MANAGEMENT
Select ROLES MANAGEMENT
Assign the user as an ADMIN




Alternatively if you would like to assign a Technician to a specific customer and not give them full admin rights to the TruGrid Portal, you can go to COMPANY MANAGEMENT and AD Federation to assign them there. This will also give them SSO AD Federation into customer domain if technicians are using the TruGrid Authenticator.

Updated on: 08/03/2023