How to add an additional MSP portal administrator

You can add additional administrators to your TruGrid portal. This enables those users to perform all administrative functions (except adding new licenses) within the TruGrid portal, for your internal and customer domains.

These additional users must be Active Directory users from your internal Active Directory domain.

Below are instructions on how to add them:
Add the user to the AD TG-USERS group
Login to TruGrid dashboard
Select COMPANY MANAGEMENT
Select ROLES MANAGEMENT
Assign the user as an ADMIN

Alternatively if you would like to assign a Technician to a specific customer and not give them full admin rights, you can go to COMPANY MANAGEMENT and AD Federation to assign them there. This will also give them SSO AD Federation into customer domain machines if your technician is using the TruGrid Authenticator.

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