Setup TruGrid Mac Web for Secure RDP

Please follow the steps outlined below to setup TruGrid Mac Web Connector, however, we recommend you use the Mac Desktop Connector if you have OS X version 11.5 or newer.

1. Install the TruGrid Authenticator

• Skip this step if using Azure AD login. Go to step 2.

• From your smart phone, install the TruGrid Authenticator from the App Store (iOS or Android). Or use a compatible authenticator app.
  

2. Install TruGrid Web Launcher

• Click CONTINUE on the install dialog
  

• Enter your Local Mac login to authorize the installation and click INSTALL SOFTWARE
  

• Click CLOSE when installation is finished. Move the installer to TRASH when asked.
  

3. Login to the TruGrid Portal

• Enter your login name and then select CONTINUE

• Enter your password and then select CONTINUE

4. Setup your MFA (Multifactor Authentication)

• Skip this step if using Azure AD login. Go to step 5

• From your smart phone, open the TruGrid Authenticator mobile app
• Select the + sign on the top right. This will open your camera. Accept any prompt from your phone to allow TruGrid to use your camera to scan MFA setup QR code.
• Use your smart phone to scan the TruGrid QR code displayed on your computer browser
• From the TruGrid Authenticator on your Smart Phone, select ALLOW.
  
• Enter your mobile phone number and activate MFA. Note: You can always reset your MFA in the future
• When done, your browser will take you to the TruGrid Workspace and display the desktop(s) assigned to you

5. Launch the remote desktop

• Click once on the assigned desktop
• Accept the End User Agreement (if the first time launching a desktop)
• Your remote desktop should begin to open

NOTE: If your desktop does not load, it may be because the Microsoft RDP application is awaiting your input. Drag any visible windows aside and respond to the Microsoft RDP prompt

• Click the desktop again if necessary. Your remote desktop should begin to open.
  

• Please provide your remote login username and password. This can be different from your TruGrid login depending on the environment that you are connecting to.
  

• OPTIONAL - Save Remote Certificate to speed up future login
  

• RDP session should now load
  

Updated on: 08/03/2023