TruGrid Basic – Secure Connect Setup Guide

This guide will help you prepare your Windows computer for remote access using TruGrid Secure Connect.

Please follow each step carefully.

System Requirements

Before you begin, make sure the computer meets the following requirements:

• Operating System: Windows 10 Pro or Windows 11 Pro

• Internet Connection: Required for TruGrid agent communication
• Administrator Access: You must have local admin rights to install the TruGrid Secure Connect Agent

Step 1: Enable Remote Desktop (RDP)

1. On the target computer, open the Start Menu → Settings → System → Remote Desktop.
2. Turn “Enable Remote Desktop” to ON.
3. Confirm any prompts to allow Remote Desktop through Windows Firewall.
4. Note the computer name — you’ll need it later when connecting remotely.

Important:
- RDP must be enabled over the default port 3389.
- Port 3389 should only be open internally within Windows Firewall.
- No external exposure or router port forwarding is required when using TruGrid.
- Before proceeding, test RDP from another computer on the same local network to confirm it works correctly.

Step 2: (Optional) Allow Additional Users to Log In via Remote Desktop

1. Open the Start Menu, search for System Properties, and select the “Remote” tab.
2. Under Remote Desktop, click Select Users…
3. If additional users need access:

• Click Add…
• Enter their Windows username(s).
• Click OK to confirm.

4. Added users must be part of either:

• The Administrators group, or
• The Remote Desktop Users group.

If only one user (you) will access this PC remotely, you can skip this step.

Step 3: (Optional) Disable Network Level Authentication (NLA)

1. Open System Properties → Remote tab.
2. Under Remote Desktop, uncheck the box labeled:

“Allow connections only from computers running Remote Desktop with Network Level Authentication.”

3. Click Apply → OK.

Step 4: Install TruGrid Secure Connect Agent

1. Log in to the TruGrid Portal: https://app.trugrid.com
2. In the portal, open your Workspace.
3. Locate the Activation Code in the top-right corner of the Workspace screen.
4. On the target computer:

• Download and install the TruGrid Secure Connect Agent from the portal.
• When prompted, enter the Activation Code from Step 3.

5. Once installation completes, the device will register automatically in your TruGrid portal.

Step 5: Verify Connectivity and Test Connection

Once the agent is installed and the computer appears in your Workspace, you can test connecting remotely.

For Windows Users

You can connect using either method below:

1. Microsoft Edge (Browser Access)

• Go to https://app.trugrid.com
• Sign in and select your Workspace computer to connect directly in the browser.

2. TruGrid Desktop Connector for Windows (Recommended)

• Download and install the TruGrid Desktop Connector app.
• Follow the official Windows setup guide here: TruGrid Desktop Connector for Windows Setup
• Open the app, sign in, and connect to your computer.

For Mac Users

Mac users can connect using either browser access or the desktop connector.

Option 1: TruGrid Desktop Connector for Mac

1. Download and install the TruGrid Desktop Connector for Mac from https://app.trugrid.com.
2. Follow the official Mac setup guide here: TruGrid Desktop Connector for Mac Setup
3. Install Microsoft Remote Desktop from the Mac App Store (required for RDP sessions).
4. Sign in to the TruGrid Desktop Connector, locate your computer, and start the remote session.

Option 2: Browser Access (Edge, Chrome, or Safari)

1. Visit https://app.trugrid.com
2. Sign in to your account.
3. When prompted, download and install the TruGrid Mac Web Connector from: https://www.trugrid.com/downloads/macweblauncher
4. After installation, refresh the page and connect to your computer.

Important Notes

• Enable RDP on the Windows computer where the TruGrid Secure Connect Agent is installed, using the default port 3389.
• Test RDP access from another computer on the same local network to confirm it’s working.
• When end users sign in to TruGrid Web or the Desktop Connector and launch a desktop, they will be asked for the local Windows credentials of the computer they are connecting to.
• Since these systems are typically not joined to Active Directory, this is expected.
• Users can select “Remember Me” on the RDP prompt to simplify future logins (providing an SSO-like experience).
• To decommission a computer that previously had TruGrid Secure Connect installed, simply uninstall the Secure Connect software from that device.

Tips

• Ensure the target computer remains powered on and connected to the internet.
• No external firewall or port forwarding is required — TruGrid manages all secure connectivity.
• Port 3389 must only be open internally on the Windows Firewall.
• If antivirus or endpoint protection is installed, ensure it does not block RDP or TruGrid processes.
• Use the TruGrid Desktop Connector for the best performance and reliability.

Updated on: 29/10/2025