How to verify what programs RemoteApp can discover

When the RemoteApp feature is enabled, the TruGrid Sentry will perform a discovery of installed applications on the specified Windows Servers. The discovered applications are then published to the TruGrid portal for assigned users to launch.

If a certain program is installed but not being discovered by the TruGrid Sentry, the first step in diagnosing this is to export the list of programs on the server in question, that are discoverable.

Log into the server, open PowerShell and run the below command:
gwmi Win32_TSStartMenuApplication -Namespace "root/cimv2/terminalservices" | Select-Object Name, Path | Sort-Object Name

If you see the application in the list but it is not being seen in the TruGrid portal, then run the below command to do a complete export of all the programs and send it to us for further analysis.

If you don't see the application in the list, please go to Add/Remove Programs and check if its visible there. It may not be installed using a traditional installer program.

To do a complete export for our support team, please open Powershell and run the below command. This will save it to a file. Please email the file to helpfiles@trugrid.com.
gwmi Win32_TSStartMenuApplication -Namespace "root/cimv2/terminalservices" | Select-Object * | Sort-Object Name > c:\export-programs-for-trugrid-support.txt

Troubleshooting: "an app's icon is missing or wrong in RemoteApp"

1. Confirm Sentry is on the latest version.
2. On the server, check the app's icon in Windows File Explorer. If Explorer shows the correct icon, RemoteApp will show the same one.
3. Refresh it:
4. • Standard RemoteApp → turn RemoteApp off/on.
   • Advanced Publishing → remove and re-add the application.
4. Confirm the app is discoverable using the existing command in How to verify what programs RemoteApp can discover.
5. Still wrong → email helpfiles@trugrid.com with the application name.

Updated on: 24/07/2026