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# TruGrid Basic – Secure Connect Setup Guide



This guide will help you prepare your Windows computer for remote access using **TruGrid Secure Connect**.  
Please follow each step carefully.



## System Requirements

|| Home editions are not supported for inbound RDP connections
## 

Before you begin, make sure the computer meets the following requirements:

* **Operating System:** Windows 10 **Pro** or Windows 11 **Pro**  

* **Internet Connection:** Required for TruGrid agent communication  
* **Administrator Access:** You must have local admin rights to install the TruGrid Secure Connect Agent



##  Step 1: Enable Remote Desktop (RDP)

1. On the target computer, open the **Start Menu** → **Settings** → **System** → **Remote Desktop**.  
2. Turn **“Enable Remote Desktop”** to **ON**.  
3. Confirm any prompts to allow Remote Desktop through Windows Firewall.  
4. Note the **computer name** — you’ll need it later when connecting remotely.

> **Important:**  
> * RDP must be enabled over the **default port 3389**.  
> * Port **3389** should only be open **internally** within Windows Firewall.  
> * No external exposure or router port forwarding is required when using TruGrid.  
> * Before proceeding, test RDP from another computer **on the same local network** to confirm it works correctly.



## Step 2: (Optional) Allow Additional Users to Log In via Remote Desktop
## 

| Only required if multiple users need to connect to the same PC.


1. Open the **Start Menu**, search for **System Properties**, and select the **“Remote”** tab.  
2. Under **Remote Desktop**, click **Select Users…**  
3. If additional users need access:
* Click **Add…**  
* Enter their Windows username(s).  
* Click **OK** to confirm.  
4. Added users must be part of either:
* The **Administrators** group, or  
* The **Remote Desktop Users** group.


If only one user (you) will access this PC remotely, you can skip this step.



## Step 3: (Optional) Disable Network Level Authentication (NLA)


| Note: TruGrid supports NLA, but if you are remoting to a [EntraID joined device](https://help.trugrid.com/en/article/how-to-rdp-to-an-azure-ad-joined-machine-y1kzzt/) you might need to disable it. 



1. Open **System Properties** → **Remote** tab.  
2. Under **Remote Desktop**, **uncheck** the box labeled:  
         *“Allow connections only from computers running Remote Desktop with Network Level Authentication.”*  
3. Click **Apply** → **OK**.



## Step 4: Install TruGrid Secure Connect Agent

1. Log in to the **TruGrid Portal**: [https://app.trugrid.com](https://app.trugrid.com)  
2. In the portal, open your **Workspace**.  
3. Locate the **Activation Code** in the **top-right corner** of the Workspace screen.  
4. On the target computer:
* Download and install the **TruGrid Secure Connect Agent** from the portal.  
* When prompted, enter the **Activation Code** from Step 3.  
5. Once installation completes, the device will register automatically in your TruGrid portal.



## Step 5: Verify Connectivity and Test Connection

Once the agent is installed and the computer appears in your Workspace, you can test connecting remotely.

### For Windows Users

You can connect using **either method below**:

1. **Microsoft Edge (Browser Access)**  
* Go to [https://app.trugrid.com](https://app.trugrid.com)  
* Sign in and select your Workspace computer to connect directly in the browser.  
2. **TruGrid Desktop Connector for Windows (Recommended)**  
* Download and install the **TruGrid Desktop Connector** app.  
* Follow the official Windows setup guide here: [TruGrid Desktop Connector for Windows Setup](https://help.trugrid.com/en/article/trugrid-desktop-connector-for-windows-setup-1rgzxud/)  
* Open the app, sign in, and connect to your computer.



### For Mac Users

Mac users can connect using either **browser access** or the **desktop connector**.

#### Option 1: **TruGrid Desktop Connector for Mac**

1. Download and install the **TruGrid Desktop Connector for Mac** from [https://app.trugrid.com](https://app.trugrid.com).  
2. Follow the official Mac setup guide here: [TruGrid Desktop Connector for Mac Setup](https://help.trugrid.com/en/article/trugrid-desktop-connector-for-mac-setup-ky6sp4/)  
3. Install **Microsoft Remote Desktop** from the **Mac App Store** (required for RDP sessions).  
4. Sign in to the TruGrid Desktop Connector, locate your computer, and start the remote session.
#### Option 2: **Browser Access (Edge, Chrome, or Safari)**

1. Visit [https://app.trugrid.com](https://app.trugrid.com)  
2. Sign in to your account.  
3. When prompted, download and install the **TruGrid Mac Web Connector** from: [https://www.trugrid.com/downloads/macweblauncher](https://www.trugrid.com/downloads/macweblauncher)  
4. After installation, refresh the page and connect to your computer.

#### 



## Important Notes

* Enable RDP on the Windows computer where the TruGrid Secure Connect Agent is installed, using the **default port 3389**.  
* Test RDP access from another computer on the same local network to confirm it’s working.  
* When end users sign in to **TruGrid Web** or the **Desktop Connector** and launch a desktop, they will be asked for the **local Windows credentials** of the computer they are connecting to.  
* Since these systems are typically **not joined to Active Directory**, this is expected.  
* Users can select **“Remember Me”** on the RDP prompt to simplify future logins (providing an SSO-like experience).  
  
* To **decommission a computer** that previously had TruGrid Secure Connect installed, simply **uninstall the Secure Connect software** from that device.



## Tips

* Ensure the target computer remains **powered on** and **connected to the internet**.  
* **No external firewall or port forwarding** is required — TruGrid manages all secure connectivity.  
* Port **3389** must only be open **internally** on the Windows Firewall.  
* If antivirus or endpoint protection is installed, ensure it does **not block RDP or TruGrid processes**.  
* Use the **TruGrid Desktop Connector** for the best performance and reliability.