> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.trugrid.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # TruGrid Analytics # TruGrid Analytics and Reports ### (Users - Sessions - Computers - Security - Licensing - Assignments - Customer Domains) On the TruGrid dashboard, the **ANALYTICS menu (under COMPANY** or **CUSTOMERS** menus - see below), opens the reports dashboard. Analytics currently includes the following: * USERS - Active Directory and EntraID Authentication and RDP Connection information * SESSIONS - TruGrid login session and RDP Connection Attempts information * COMPUTERS - Computer Resources, Computer Groupings (Workstation & Server Pools), Directory Services, Operating System Information * SECURITY - Desktop Shortcut Status, Desktop Connector Timeout status, Stay Signed-in Status, Remember Me Status, MFA Type and Status * LICENSING - Total Allocated Licenses, Users Reporting into TruGrid Dashboard, License Over / Under Allocation * ASSIGNMENTS - User and User Groups to Computer Resources, Computer and Computer Groups to Users and User Groups, User and User Groups to Applications * CUSTOMER DOMAINS - Security and Domain validation status analytics for MSPs and their customers Times listed on the dashboard and exported CSVs are in UTC time zone. | The Analytics dashboard reflects RDP connection information, such as when a user initiates an RDP session. Detailed RDP Connection statuses are planned for future release. ### USERS See below numbered steps and associated screenshot below. 1. Select **COMPANY or select CUSTOMERS** - > Choose a customer domain 2. Select ANALYTICS - this page reveals User Name, User UPN and User last sign in information 3. Filter the report by choosing **View by** in order to displays list of Users or User Groups 4. Click **Generate Report** to download a .csv file which include: User Name, User UPN and User last sign in information ![Analytics Dashboard](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/1-users_uw634d.jpg) ### SESSIONS TRUGRID & ACTIVE DIRECTORY LOGINS and RDP Connection attempts 1. Select SESSIONS in order to display Users sign ins and RDP connection attempts for last 7 days 2. Filter the report by choosing the desired report time period 3. Filter the report by choosing the desired list of users to include (by default it includes all users in domain) 4. Click **VIEW DETAILS** under either of the graphs to review more data about USER AUTHENTICATION or RDP CONNECTION INFORMATION ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/2sessions_9x7gm5.jpg) * More detailed Dashboard view of users TruGrid AD logins: ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/session-details_ax94vt.jpg) * More detailed Dashboard view of users RDP connection attempts ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/session-details-1_1p5oi9f.jpg) ### COMPUTERS Computers and Pooled Computer / Server groups * **Computers** section displays Computers, Computer groups, If this computer is brokered by Sentry or SecureConnect and OS version of remote host * Click View Details in order to obtain list of Computers or Computer group that belong to current Domain in TruGrid ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/computers_1lzotyl.png) ### SECURITY View of the **SECURITY** tab ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/security_14717dn.png) ### LICENSING **VIEW DETAILS** button to reveal additional information: ![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2025-01-16-at-19173_13iqira.jpg) | There is option to Adjust License allocation between Primary and Customer domains, see **Adjust Licensing** button ![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2025-01-16-at-19174_22gdoh.jpg) * In order to export detailed licensing report, please use the GENERATE REPORT button ![Generate a licensing report](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_1lu40xd.png) ### ASSIGNMENTS On this tab you can view and export information in regards to User and User Groups and how they are associated with Computer and App resources: ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_kcrd2b.png) As with other Analytics, you can generate a report regarding users and their assignments: 1. Select "Download CSV Report" 2. Select the type of report you'd like to generate (Screenshot 1) 3. On the next page (Screenshot 2) select the columns and customer domains you need and click export 4. Finally, you will be able to download the timestamped report on the final page (Screenshot 3) ![Assignments report Screenshot 1](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_sqgwj4.png) ![Assignments report Screenshot 2](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_1w9x64r.png) ![Assignments report Screenshot 3](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_18fzmnx.png) ### Customer Domains This tab will allow MSPs to review the following statuses of their customer domains: * Domain Status (active / pending) * Active Directory Setup (On-premises / EntraID / Not set up) * Forgot Password Status * Desktop Shortcut Status * Desktop Connector Session Timeout setting * Remember Me Status * Stay Signed-In Status * Geo Blocking Status ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_f87fm3.png)