> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trugrid.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to take a screenshot to show support

# How to take a screenshot to show support

A screenshot can help us understand the issue that you are experiencing and speed up resolution. For example, are you having a problem logging in, launching a desktop, etc.?

Below are instructions on how to take screenshots in Windows or Mac. You can then paste or upload that screenshot into live chat. 

Preferably, please take an entire screenshot and not just a portion of screen.

* WINDOWS: If you are on Windows, you can use the built-in screenshot tool called "Windows Snipping Tool". See [here](https://support.microsoft.com/en-us/help/13776/windows-10-use-snipping-tool-to-capture-screenshots) for instructions.
* MAC: If you are on a Mac, you can press Shift, Command, and 3. See [here](https://support.apple.com/en-us/HT201361) for instructions.
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