> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to setup TruGrid MFA  using Desktop Authenticator


# How to setup a Desktop Authenticator

For each user that needs to use the desktop authenticator, they need to Reset their MFA. 
| MFA can be reset in two ways:
|  Self-reset option: See detailed guide here [How to reset MFA on web app](https://help.trugrid.com/en/article/how-to-reset-your-mfa-via-trugrid-web-app-1ntj0kw/)
| Reset MFA using admin credentials: See detailed guide here [How admin can manage MFA for users](https://help.trugrid.com/en/article/how-admins-can-manage-mfa-on-new-design-1hybpp4/)

| Please note the below software is open-source software that was not created and is not supported by TruGrid.

1. Download WinAuth MFA app from [github](https://winauth.github.io/winauth/download.html) and extract contents of the ZIP file
 ![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15433_19fcqgf.png)

2. Please copy MFA app from ZIP archive into the Desktop
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15495_1peu8vs.png)

3. Sign in to the [TruGrid portal](https://app.trugrid.com/) using edge browser using credentials provided by your admin and click on **Setup Multi-factor Authentication**
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-15582_1lwrzsv.png)

4. Select Authenticator app option
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16030_1gx30jy.png)

5. Make a screenshot of QR code  using any screenshot tool  [How to take a screenshot to show support](/en/article/how-to-take-a-screenshot-to-show-support-g84c0i/)
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-18430_1x21et2.png)

6. Open new tab in the browser and paste the QR decoder link https://zxing.org/w/decode.jspx

7. Upload screenshot using **Choose file button** and click **Submit**

8. You will see the decoded data
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19400_1t1qqqy.png)

9. Now go to the WinAuth MFA app and click **Add**
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16113_12wxl9n.png)

10. You will see available options there
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16120_10iesup.png)

11. Select **Authenticator**

12. Copy the secret as shown on the screenshot
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19451_1wfophj.png)

13. Paste it to the secret field click decode and press on the **Verify Authenticator**

14. 6 Digit MFA code will appear below
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-20014_qzczjl.png)

15. Type MFA code in the TruGrid portall window with the QR code
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-19510_12qojie.png)

17. Put your phone number and click **Get a code**
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16204_1o84gju.png)

18. Enter 4 digit SMS code.
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16215_wdzfky.png)

19. You will be redirected to **My workspace page**
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16242_1lujd1e.png)

20. Go back to the WinAuth app and click **Ok**

21. You will be prompted to protect your key with password.

22. Create a password and click **OK**
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16270_1i49hy7.png)

23. Your MFA will appear in the separate window
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/screenshot-2024-04-02-at-16281_oawfqs.png)