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# How to Reset your MFA via TruGrid Windows App


# Reset your MFA via TruGrid Connector for Windows

If you would like to reset your account MFA (multi-factor authentication), please follow the below steps. The process takes between 2-5 minutes. 

If you receive the message "Invalid Password or One Time Password Entered" and are not sure whether your MFA or Password needs resetting, you may want to start by resetting your MFA and see if that fixes the issue. If you are not able to setup your MFA after a reset because your password is incorrect, please refer to [this article](/en/article/forgot-password-bvavj8/). 

| Make sure the time clock on your phone and [computer](/en/article/computer-date-time-out-of-sync-115lxu1/) is correct and set to automatically update. Incorrect time settings will cause MFA not to work properly since the technology is based on accurate time.
| If you have a new phone number, please ask your ADMIN to reset it for you using [these steps](/en/article/how-admins-can-manage-mfa-1hybpp4/).

**RESET MFA**
1. Open your TruGrid Native Connector app on Windows
2. Enter your registered corporate email address and select CONTINUE

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_7wyemy.png)


3. Click RESET YOUR MFA

![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_17lggtf.png)
4. Follow on-screen instructions to enter the last 4 digits of your mobile phone and click SEND CODE

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/image_am04pq.png)


5. Follow on-screen instructions to confirm the SMS code sent to your mobile phone and click SUBMIT. The step will return you to the login screen so that you can create new MFA

![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_1l13d0h.png)

**SETUP NEW MFA**
1. Open the TruGrid Authenticator app (or your preferred authenticator app) on your mobile phone and remove your prior account. **This step is very important**
2. From the TruGrid Native Connector, enter your registered corporate email address and select CONTINUE
3. Enter your password and select LOGIN. **If you receive the message "invalid password entered", it means that your password is incorrect. Please refer to [this article](/en/article/how-to-reset-active-directory-password-for-end-users-1k75n0d/)
4. Follow the on-screen instructions to use the authenticator app on your mobile phone to scan the QR code on the screen, confirm the code, and finish your MFA setup


If you would like step by step initial setup instructions, please check out the End User Setup Guides for [Windows](/en/article/trugrid-secure-rdp-setup-guide-for-windows-end-users-1rgzxud/) users.

If you have questions about which other authenticators work with TruGrid, or need to use a browser authenticator instead, please check out [this article](/en/article/what-authenticator-apps-work-with-trugrid-33t38m/).