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# How to Reset Active Directory Password (For End Users)

# How to Reset Active Directory Password (For End Users)

## Overview
When enabled by **Company Administrator** or **Service Provider**, Active Directory users can change their passwords via TruGrid Web, Windows, and Mac applications. This feature is not currently available for Azure AD users.

| The FORGOT PASSWORD option becomes available for end users only when enabled (see below). If you do not see a FORGOT PASSWORD link during login, it means that your **Company Administrator** or **Service Provider** has not enabled this feature. Please contact them for assistance.

![](https://storage.crisp.chat/users/upload/operator/542ba20db664d400/image_x434yx.png)

## How to Change Your Password
Follow the steps below to change your Active Directory password:

* Open your Internet browser and connect to [trugrid.net](http://trugrid.net). Or, open TruGrid Windows or Mac Connector

* Enter your login and click CONTINUE

* Click FORGOT PASSWORD

![](https://storage.crisp.chat/users/upload/operator/542ba20db664d400/image_x434yx.png)

* Choose one of the options to verify your authenticity. Click PROCEED.

![Choose an option to Verify Your Authenticity](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_14eo5xs.png)

* See below example for MFA option. Open MFA app on your phone and enter manually enter the code on in the required field. Click SUBMIT.

![Using MFA Code to Verify User Authenticity](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_e1j5ys.png)


| Reset using SMS option require Phone number confirmation, user need to enter last 4 digits of phone number assigned to account, then reset code will be sent vi SMS to that phone number
![Phone Number confirmation](https://storage.crisp.chat/users/helpdesk/website/-/f/4/7/3/f473d72e7d7c5000/scr-20251205-mvrm_11rnl9e.png)
/


| For SMS option, please enter the code sent to mobile phone. For EMAIL option, you will receive reset link via that email address - click that link to continue the password change.

* On the next screen, please enter and confirm your new password.

![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_1pbm3ku.png)

* Supplying a password that meets company security requirements will process your password change request:

![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/image_18eivvg.png)