How to obtain TruGrid Native Connector Logs

Please provide us with the most recent *.txt log file for your Windows Native Connector from the below location: C:\Users\$(user)\AppData\Roaming\TruGrid Connector

Please provide us with the most recent *.txt log file for your Mac Native Connector from the below location: **/Users/username/.config/TruGrid/Logs

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For Mac users:

1. Please open Finder
2. At the top left of the screen Click Go
3. Select Go to Folder
4. Follow the path /Users/{username}/.config/TruGrid/Logs (where {username} is your computer folder user name)
5. When you get to the {username} folder, please hit command+shift+. key sequence and proceed following to the .config/TruGrid/Logs folder

Updated on: 19/09/2023