How to handle minimum Credit Card charge when adding licenses

When adding additional licenses, your account will get charged on a pro-rated based to your next billing date.

In some cases, this pro-rated amount could calculate to less than the minimum $5 USD charge our billing system can proccess.

For example, suppose your next monthly renewal date is 1 day from now and you add one $15 USD license. If its prorated to just one day, then this could calculate to less than one dollar.

If you encounter this situation, please let us know and we can add 1 or 2 temporary licenses to your account and set them to expire a few days after your next renewal date. We will need to know which exact domain to apply them to.

Please ensure you add the additional licenses to your account when your subscription renews, since this temporary license will expire and could cause a disruption to your users.

Reference Articles:
How to adjust and allocate user licenses
License Reporting
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