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# How to export error logs from a TruGrid BitLocker Managed Windows Machine


#  How to export error logs from a TruGrid BitLocker Managed Windows Machine

Please provide logs from the machine having issues with BitLocker encryption so we can investigate this further. Below are steps to export logs:

###### Export Event Logs
* Open "Event Viewer"
* Open "Windows Logs" >>> After "Application"
* Click "Save all events as..."
* Save file and name accordingly for each machine with machine name and date and send to us here

###### Export TruGrid IoT Agent Logs
* Navigate to C:\Program Files (x86)\TruGrid\TruGrid IoT Agent\logs
* Zip up all the log files in the directory. Or at the least those in the past 7 days

Email all the zipped log files to helpfiles@trugrid.com