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# How to allow Kaseya LiveConnect to shadow a user


# Configure Kaseya LiveConnect to shadow RDP session

|  Contributed by John R. of BOLDER Designs

For MSPs using Kaseya LiveConnect, below are instructions on how to provide support to a user session on an RDP computer or RDS server. This method allows a technician to remote-control a user's RDP session, or the RDP sessions of multiple users on an RDS server. This eliminates the need to connect to user's home computer, which does not have VSA agent.


**How to set this up**

1. On the RDP / RDS host that has the VSA agent, set the value of **HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\shadow ** to **2**.

This can be automated via a VSA Procedure. The procedure sets the RDP Shadow of the Host Session to be allowed without asking the user.

Sys Mgmnt - Windows - Set TS Shadowing For LiveConnect
![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/library_19u5vhn.png)

2. After the above has been set, a new option appears on the menu bar to select the Console or the RDP Session when a tech uses LiveConnect. Picking the user connects to the user's RDP session.

![](https://storage.crisp.chat/users/helpdesk/website/f473d72e7d7c5000/session_1abhcb8.png)