Add Custom Application to TruGrid RemoteApp

There are situations where applications that run on a Windows server are not listed in the ADD / REMOVE PROGRAM list and therefore not discoverable as RemoteApp. In some rare cases, applications are listed but not discoverable as RemoteApp. Please follow below steps to make an application discoverable as a RemoteApp on TruGrid portal.

This method has been successfully tested on Windows Servers 2016, 2019, and 2022
Please note that TruGrid RemoteApp is only supported on Windows Servers. Windows Workstations are not supported

PLACE APPLICATION SHORTCUT IN START MENU: Login to a Windows Server containing the custom application that you wish to discover for RemoteApp. Locate the shortcut that is used to run the application. Copy the shortcut to the following directory “C:\ProgramData\Microsoft\Windows\Start Menu”. Repeat this step on all servers in the RemoteApp group running this application.

NOTE: Please see tip at the end of this document if your custom application icon points to a UNC path or network drive.



REFRESH REMOTEAPP ON TRUGRID PORTAL: Login to TruGrid portal with your TruGrid Admin account. Click COMPANY MANAGEMENT (or CUSTOMER MANAGEMENT) -> RESOURCE ASSIGNMENT -> Select APP ASSIGNMENT tab -> Click the REFRESH APP button on the top right of that page.

ASSIGN APP TO USERS: Click the APPLICATIONS dropdown and select the new app. In the USERS dropdown, select desired users and groups. Include your login if you wish to test. Click the SAVE button to complete the assignment.

TEST THE APP: While still on TruGrid Portal, select WORKSPACE. Select MY APPS tab. Select the custom app to run it.




Please do the following if your custom application icon points to a network or UNC path:
Create a CMD file and place it in a local directory on the Windows server
Add the following commands to the CMD file:
@echo off
start "" “\\UNCServer\Dir\APP.EXE” <parameters>
exit
Save the file
Place the CMD shortcut in “C:\ProgramData\Microsoft\Windows\Start Menu”

Updated on: 08/03/2023